What I have observed is that she is not very good at chstomer service, especially when someone has a complaint. She points the finger back at them and then bans them. She doesn’t seem to know the cardinal rule, which is the customer is always right and when they are wrong, refer back to rule #1. She comes across as very mean girl to anyone who has an issue with her merchandise. I read where she made a poor 78 year old woman cry with her treatment of her. The poor woman received broken ornaments as a gift from her daughter and was trying to get it made right. Between Lisa and her devotees, they treated the woman terribly and that is just one instance. So, that kind of thing costs her customers. I don’t know if it is a diva thing or an ignorance about running a business thing.