I never received one package a few years back. I called the company, who credited my credit card. Three months later, I received a battered bag with all the items inside. I called the company again, and told them. I said that I was perfectly happy to "buy them again", because although I had replaced them elsewhere, I liked the items and would use them. I asked that they just give me a slight discount since they were so late. They told me to keep them for free, because they had already received a settlement from an insurance claim that they filed for the package.