Q Talk

[Pecky]

I don't see any videos anymore. Did they do away with them?

[terric]

I'm having trouble, too.  Called CS, and since they are not having any issues seeing the product videos on their desktops, they advised me to call my personal tech support--which I did.  The  people there tried an HP Laptop and could not identify a play button for videos.

My advice is to call QVC customer service and let them know the issue.  They seemed to assume when I called that the problem was particular to me.  Instead, it may be more widespread.

[Serendipity]

It's not particular to you. They have all disappeared. I'm on a Mac using Safari.

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[Pecky]

I don't have an option for video's at all.  I called my tech and they said the samething they don't see an issue on my end.

[dooBdoo]

I tried several at random and can see all the videos I chose with no problems (iMac, OS X 10.11).

Here's one that I tried:

J319341

link:

http://www.qvc.com/Carolyn-Pollack-Sterling-Silver-Ear-Climber-Earrings.product.J319341.html?sc=J319...

As I've said on other threads, it helps if all of us try the same video to see if our results are the same.

Are you able to view this one?

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In general:  What browser are you using, and have you tried a different one?  I tried Firefox (v. 41.0.2 ) and Chrome (v. 46.0.2490.71).  Is your browser software up-to-date, and have you deleted cookies/cache/website data?

Is your Adobe Flash Player up-to-date?  (Mine is  v. 19.0.0.201.)

(eta:  I just tried and I also can view them on my iPad 3 and iPhone 5 - iOS v. 9.0.2.)

[tampalady]

I also can not get any videos.  I always watch videos before I buy anthing.   No videos, no buying.   Boy!  I guess I will be saving lot of money.

[Sunnycorle]

its probably your browser.  I tired on firefox and nothing.  CHrome i had video.

[dooBdoo]

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@Sunnycorle wrote:

its probably your browser.  I tired on firefox and nothing.  CHrome i had video.

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I've been doing some trial-and-error.  I can view a video on Firefox but then it appears some sort of corrupted LSO (Flash) cookies are set with the first viewing -- and then subsequent videos don't work. 

I don't see this problem with Chrome or Safari.  (I never use IE or Edge, so I can't reference those.)

I'll add notifications for the support team in case they haven't seen these discussions.

@Community_Team, @Keyai, @Brittany-QVC, @Beth-QVC

[Pecky]

I have chrome and it's been updated.  When I click on the link you provided I do not have a video button to click on.

[dooBdoo]

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@Pecky wrote:

I have chrome and it's been updated.  When I click on the link you provided I do not have a video button to click on.

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@Pecky,  Did you clear cookies and cache first?  I think the QVC website is setting LSO's and they need to be removed in order for the videos to work.  (I clear them at least once a day, so that's probably why the problem isn't there when I use Chrome.)