Q Talk

[FranandZoe]

does the Q advise you when/if the new item is processed/sent?

[Puppy Lips]

Yes. I get an email with an “update on my return/exchange” or wording to that effect. It takes awhile. I just got two the other day about two things I sent back together. One cardigan was defective, and I needed a different size on a pair of jeans. Both replacements are being sent.

[FranandZoe]

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@Puppy Lips wrote:
Yes. I get an email with an “update on my return/exchange” or wording to that effect. It takes awhile. I just got two the other day about two things I sent back together. One cardigan was defective, and I needed a different size on a pair of jeans. Both replacements are being sent.

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Thanks!  I ordered a pair of readers and they sent the wrong color and strength.

[Kachina624]

I didn't on my last exchange in January.  FYI it took one month from the date I mailed it until I got the new item.

[SunValley]

I have tried two exchanges and both were problematic. The most recent one was lost in transit back to QVC. I called after two weeks of hearing nothing and was told they have no tracking on it. CS was great. I was refunded immediately. I'm not messing with exchanges anymore. 

[San Antonio Gal]

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@SunValley wrote:

I have tried two exchanges and both were problematic. The most recent one was lost in transit back to QVC. I called after two weeks of hearing nothing and was told they have no tracking on it. CS was great. I was refunded immediately. I'm not messing with exchanges anymore. 

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I don't blame you @SunValley .  If you really want an item, probably be best just to order it again instead of going the exchange route.  But then again, that's the more costly route. 

[SunValley]

@San Antonio Gal I agree. I did do that for a top I really wanted. But I was of course charged for all the shipping. Expensive and probably won't do it again.