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Respected Contributor
Posts: 2,873
Registered: ‎03-09-2010

When you return an item for an exchange

does the Q advise you when/if the new item is processed/sent?

Esteemed Contributor
Posts: 5,110
Registered: ‎05-09-2010

Re: When you return an item for an exchange

Yes. I get an email with an “update on my return/exchange” or wording to that effect. It takes awhile. I just got two the other day about two things I sent back together. One cardigan was defective, and I needed a different size on a pair of jeans. Both replacements are being sent.
Always remember that you are absolutely unique. Just like everyone else. Margaret Mead
Respected Contributor
Posts: 2,873
Registered: ‎03-09-2010

Re: When you return an item for an exchange


@Puppy Lips wrote:
Yes. I get an email with an “update on my return/exchange” or wording to that effect. It takes awhile. I just got two the other day about two things I sent back together. One cardigan was defective, and I needed a different size on a pair of jeans. Both replacements are being sent.

Thanks!  I ordered a pair of readers and they sent the wrong color and strength.

Honored Contributor
Posts: 57,737
Registered: ‎03-10-2010

Re: When you return an item for an exchange

I didn't on my last exchange in January.  FYI it took one month from the date I mailed it until I got the new item.

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 4,390
Registered: ‎04-19-2010

Re: When you return an item for an exchange

I have tried two exchanges and both were problematic. The most recent one was lost in transit back to QVC. I called after two weeks of hearing nothing and was told they have no tracking on it. CS was great. I was refunded immediately. I'm not messing with exchanges anymore. 

Esteemed Contributor
Posts: 7,743
Registered: ‎05-18-2017

Re: When you return an item for an exchange


@SunValley wrote:

I have tried two exchanges and both were problematic. The most recent one was lost in transit back to QVC. I called after two weeks of hearing nothing and was told they have no tracking on it. CS was great. I was refunded immediately. I'm not messing with exchanges anymore. 


I don't blame you @SunValley .  If you really want an item, probably be best just to order it again instead of going the exchange route.  But then again, that's the more costly route. 

Respected Contributor
Posts: 4,390
Registered: ‎04-19-2010

Re: When you return an item for an exchange

@San Antonio Gal I agree. I did do that for a top I really wanted. But I was of course charged for all the shipping. Expensive and probably won't do it again.