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05-30-2020 04:46 PM
I've seen rumors that as of June 1, it will go back to 30 days. Is this true?
Inquiring minds need to know! TIA.
05-30-2020 04:55 PM
@kutira Maybe you should post your question in the Customer Care forum. This is a question for a Moderator.
05-30-2020 04:55 PM
Yes, it's June 1st.
06-01-2020 12:17 PM
The return policy is stated on-line and it says as of June 1st, the return period is 30 days.
06-01-2020 07:51 PM
I see! Thanks for the feedback, everyone!
06-02-2020 09:44 AM
I have read June 1st. Good luck to anyone doing a return over 30 days!. My Dad had a heart attack & with Covid going on I thought well I don't have to rush. That was a bad decision on my part. My exchanges & one defective item turned into a nightmare! The good news is my Dad is doing well for his age.
06-02-2020 05:43 PM
yes. as of yesterday the return policy is 30 days.
06-03-2020 07:45 AM
06-03-2020 10:02 AM - edited 06-03-2020 10:03 AM
@Teddixat wrote:
I thought it was 90 days from the time you place your order
That's what the CS told me on May 28 that I had 90 days to return and I am holding them to it because I haven't gone to the post office yet due to Covid-19 concerns.
07-12-2020 04:26 PM
I had a situation now where they were not honoring the 90 day return window either. Not sure how they could go fro having the hosts constantly talk about the return policy and promoting that everyone could be confident in having enough time to make a return if you need to, when customer service will not even honor it. Very deceptive business practice just to get sales and then pull a quick one on people.
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