Q Talk

[CalminHeart]

Q received my return on Feb 17.  It still hadn't been processed on Feb 27 so I called.  I was told is was due to seasonal returns.  What season?   It's long past the holiday returns.   It came across like an excuse for staff shortage or system issues, neither of which is my problem.  Q's problems should not be forced on customers.

[LindaSal]

I agree with you.  Holiday returns rush????  Are they kidding???

[Nataliesgramma]

Makes you wonder how MUCH is being returned...

[SunValley]

On another thread about exchange issues the same answer was provided by the mods: that the Christmas returns were the problem. But it’s not just the processing time that is the problem, it is also the sloppy job of noting how the customer wants the return processed (refund or exchange, etc) and if postage was prepay label or self pay. It’s a mess.

[CalminHeart]

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@SunValleywrote:

On another thread about exchange issues the same answer was provided by the mods: that the Christmas returns were the problem. But it’s not just the processing time that is the problem, it is also the sloppy job of noting how the customer wants the return processed (refund or exchange, etc) and if postage was prepay label or self pay. It’s a mess.

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Q laid off 260 workers this year. About 100 are moving to Poland but those are higher paying positions from their law, IT, finance depts.  I wonder how many of the others laid off were from the warehouse/returns area.  

I find it difficult to believe Christmas returns are still the problem.  It's been 2 months.  I'm sure their return volume is higher in January and even into February but their holiday return policy ended Jan 31.  I think holiday returns is an easy excuse.  

Outsourcing to another country irritates me.   I worked for a Fortune 500 company for 39 years and watched them outsource the last 7-10 years.  I never believed they couldn't find people in the US to do those jobs.... processing business, call center, and such -- some didn't even require prior work experience and most didn't require college degrees.  They used the usual 'global interests' reason but I didn't buy it because I was in a position to know more than many employees.

[pattypeep]

@CalminHeart  Don't have an answer for you ~ just want to add that this is the primary reason that I usually do flex pay. At least I only have the one payment "out there".  I hope you receive your credit soon.