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Honored Contributor
Posts: 13,510
Registered: ‎05-23-2010

What’s the story? Half the time I log in to the Forum the Q prompts me to put in a new nick name.

What’s happening? Half the time I try to log into the Forum the Q prompts me to put in a new nick name. Half the time it remembers it’s me and leaves me alone with my long time nick name. Anyone know what’s going on?

Honored Contributor
Posts: 14,000
Registered: ‎03-10-2010

Re: What’s the story? Half the time I log in to the Forum the Q prompts me to put in a new nick name

This used to happen to me with the old board.  Simply keep putting in your original name.  Same goes with passwords on most sites.  Give them your old one when they don't recognize it.

Respected Contributor
Posts: 2,190
Registered: ‎04-02-2015

Re: What’s the story? Half the time I log in to the Forum the Q prompts me to put in a new nick name


@Mindy D wrote:

What’s happening? Half the time I try to log into the Forum the Q prompts me to put in a new nick name. Half the time it remembers it’s me and leaves me alone with my long time nick name. Anyone know what’s going on?


Same with me and I'm tired of it. Who or what is doing this? So annoying.

Esteemed Contributor
Posts: 6,001
Registered: ‎11-06-2011

Re: What’s the story? Half the time I log in to the Forum the Q prompts me to put in a new nick name

@Mindy D and @HLP

 

Which devices and browsers are you using to access the site? This information can help pinpoint potential problems and solutions.

Honored Contributor
Posts: 13,510
Registered: ‎05-23-2010

Re: What’s the story? Half the time I log in to the Forum the Q prompts me to put in a new nick name

I’m using an IPad Pro with Current iOS 12.1.1 and Safari.

Esteemed Contributor
Posts: 6,001
Registered: ‎11-06-2011

Re: What’s the story? Half the time I log in to the Forum the Q prompts me to put in a new nick name

@Mindy D - The combination of iPad Pro and Safari have been causing site display issues for users recently, but I haven't seen comments about forum login issues for iPad users in awhile. Have you tried the usual clearing of cache and cookies to see if that helps? It's a pain to reset things all the time for one site, but it does often solve the problem (even if only temporarily). Good luck!

Respected Contributor
Posts: 3,588
Registered: ‎03-09-2010

Re: What’s the story? Half the time I log in to the Forum the Q prompts me to put in a new nick name

I use Safari on an iPad Pro and so far am not having any problems.

 

iPad Pro, iOS 12.1.1