What kind of game is this? - Page 2

Mominohio · ‎08-08-2010

Sure, there will be cancelled orders, there will be orders that don't process because their method of payment doesn't clear.

But come on people, it's either a racket or incompetence. I've seen it here more than once. When some 'big event' is going on (happens almost every free shipping day), there is a 'glitch in the system' and orders won't process at all or webiste troubles for hours on end. Or there are times when things sold out completely in every choice, but just hours after the event pricing, most back in stock.

It isn't all cancelled orders when it happens on a large scale like that. It's either strategically being done, or their systems are so lacking they can't function the way they need to.

Either way, it isn't the greatest business practice or best customer experience, both of which will lead to frustrated customers and lack of sales.

No it isn't the biggest problem in the world. How many issues posted on these forums really are? It's a place to let Q know what you see and experience, and if you are satisfied with the experience or not.

Mominohio · ‎08-08-2010

@RoughDraft wrote:
May this be the biggest problem you ever encounter.

Save the righteous indignation for someone else.

It's a forum for telling Q and fellow posters what experiences one has had and their opinions about that experience as it relates to the company.

The subject matter doesn't have to equate to solving world hunger or curing cancer.

cancun08 · ‎03-11-2010

@Mominohio wrote:
Sure, there will be cancelled orders, there will be orders that don't process because their method of payment doesn't clear.

But come on people, it's either a racket or incompetence. I've seen it here more than once. When some 'big event' is going on (happens almost every free shipping day), there is a 'glitch in the system' and orders won't process at all or webiste troubles for hours on end. Or there are times when things sold out completely in every choice, but just hours after the event pricing, most back in stock.

It isn't all cancelled orders when it happens on a large scale like that. It's either strategically being done, or their systems are so lacking they can't function the way they need to.

Either way, it isn't the greatest business practice or best customer experience, both of which will lead to frustrated customers and lack of sales.

No it isn't the biggest problem in the world. How many issues posted on these forums really are? It's a place to let Q know what you see and experience, and if you are satisfied with the experience or not.

@Mominohio

This happens way too many times to be a coincidence. Besides that, I don't believe in coincidences.

~Breathe In~ Breathe Out~ Move On~

QVCkitty1 · ‎05-23-2015

@RoughDraft wrote:
May this be the biggest problem you ever encounter.

This response has become as hackneyed as change the channel.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan

Ttownlady · ‎07-13-2013

What was the item was it the oval centerpiece 3 qt, baker or ? Temptations? got a new nice top find today.

i understand how you feel, it happened to me several times recently,same thing I noticed about QVC not on Temptations other products,recently 2 bags same thing happened for a color I wanted sold out and no waitlist , and had to wait all of a sudden it is back in stock,

I called Customer Service found 1 of the bags other one I waited a day or 2 it came back color I wanted made me so mad too , Q does this practice a lot on Lunchtime Specials too, After the deadldine color or size you want is back in stock.Do not say Q some one cancelled left in the cart I think they just Hold back esp, a popular color item they do this a lot on TSv;S too. what gets me like, David will be on oh the Top Find Temptations oh this color is now gone sold out go online it not sold out on waitlsit that is his Sale pitch why I do not watch much of ITKWD you can predict all his antics and what he will say, he needs to stop that Change his marketing skit a little.

Jaspersmom · ‎06-08-2011

@Mominohio wrote:
Temp-tations Big Deal was sold out before the end of the day, no waitlist popping up. Simply sold out.

But just a couple of hours after the deal goes away, all colors are back on waitlist.

Really?

It was only like a $2 savings and the waitlist might never come through, but how amazing that after the special offer price expires, waitlist in nearly every color suddenly becomes an option.

What kind of a game is this?

I see it a different way. Under QVC's Big Deal and TSV, QVC contracts a set amount with the vendor (even if it's QVC owned). That may include whether or not waitlist is agreed upon. When that inventory is gone for that promotion, it's gone. I'm sure some vendors agree to a waitlist and any amount of product that can be sold. When the promotion is over, then the next contract agreement goes into place. That's why waitlist suddenly appeared again. It's all about the Benjamins (money). I have to say, though, I was mighty disappointed I couldn't get the Big Deal. I didn't watch until late in the day and it was sold out.

Marp · ‎03-09-2010

I would equate this with "while supplies last" disclaimers on sales. Only X number of an item is available to the vendor at a particular price or to be sold at a particular price.

I have also heard hosts on HSN say only a certain number of a product is allocated for a particular show and when/if that number it reached the item shows as sold out.

What is good for the goose today will also be good for the gander tomorrow.

sidsmom · ‎11-25-2011

@Equuleus wrote:
Good thing is now you can order it if you really wanted the item.

@Equuleus

I like the way you think!

It’s also a Life+Lemons=Lemonade thing 🍋🌼💛

Shanus · ‎05-17-2010

@RoughDraft wrote:
May this be the biggest problem you ever encounter.

@RoughDraft What?!?!?!?

Mominohio · ‎08-08-2010

@Jaspersmom wrote:
@Mominohio wrote:
Temp-tations Big Deal was sold out before the end of the day, no waitlist popping up. Simply sold out.

But just a couple of hours after the deal goes away, all colors are back on waitlist.

Really?

It was only like a $2 savings and the waitlist might never come through, but how amazing that after the special offer price expires, waitlist in nearly every color suddenly becomes an option.

What kind of a game is this?
I see it a different way. Under QVC's Big Deal and TSV, QVC contracts a set amount with the vendor (even if it's QVC owned). That may include whether or not waitlist is agreed upon. When that inventory is gone for that promotion, it's gone. I'm sure some vendors agree to a waitlist and any amount of product that can be sold. When the promotion is over, then the next contract agreement goes into place. That's why waitlist suddenly appeared again. It's all about the Benjamins (money). I have to say, though, I was mighty disappointed I couldn't get the Big Deal. I didn't watch until late in the day and it was sold out.

@Jaspersmom

This is very good thinking and information. It very well could be exactly what you have described, and I never thought of it.

I will say, it doesn't make for very good customer relations, when that next contracted agreed amount shows in inventory in just a matter of hours.

I can see weeks down the road, as people get the products (whatever they are), start showing them on social media, and sharing about them here, generating a lot of interest and demand, that they would 'bring in' the next round. But it really is a bit underhanded to do it in just a couple of hours, when the first round was obviously extremely limited to begin with.