Reply
Super Contributor
Posts: 426
Registered: ‎03-09-2010

What has happened to the live chat?

The chat link does not work anymore.  

Super Contributor
Posts: 334
Registered: ‎02-23-2013

Re: What has happened to the live chat?

Are you referring to David's live chat/watch party?  If so, it's scheduled to begin in about 30 minutes.  Here's the link:

https://www.qvc.com/content/featured/qvc-livestreams.html?qq=mh&autoplayLiveShopping=ePTzTkqrycUHjvS...

 

I've noticed some of the livestreams start a little later than they advertise.

Esteemed Contributor
Posts: 6,491
Registered: ‎04-20-2013

Re: What has happened to the live chat?

I used the live chat the other day with no problem & got my refund processed already.

I just tested it at 9:52 pm & Gabby came online

It may not be available 24/7
Esteemed Contributor
Posts: 6,491
Registered: ‎04-20-2013

Re: What has happened to the live chat?

 
Honored Contributor
Posts: 15,229
Registered: ‎02-27-2012

Re: What has happened to the live chat?

This was recently discussed in a thread....it works fine for some...and not for others.

 

Doesn't work for me on any device and trying multiple browsers.

 

HSN Live Chat works fine.

Honored Contributor
Posts: 10,713
Registered: ‎05-13-2010

Re: What has happened to the live chat?

@Kcubed   If you're referring to the actual Live Chat to work with a rep to do some business, I've had recent problems with it too.  In fact about 2 weeks ago I started a post about this too, not that it did any good because it didn't.

 

It seems to be hit and miss anymore which is a problem for me because it IS how I get my business done without making a phone call instead. 

 

I was bashed here in fact by one poster who told me to stop complaining and call a CS instead. 

 

Live Chat is just another service provided here that used to work seamlessly but now it doesn't. I prefer to use LC instead of needing to hang on their phone line, with all of their promtps for this and that, takes forever to get to the right CS person to actually help me with my business.

Super Contributor
Posts: 426
Registered: ‎03-09-2010

Re: What has happened to the live chat?

I totally agree PINKdogWOOD.  They either need to fix this, or take down the link.

Esteemed Contributor
Posts: 5,725
Registered: ‎06-09-2010

Re: What has happened to the live chat?

The Chat Link has not worked for me for many months. It worked fine and then one day it just stopped.

Honored Contributor
Posts: 41,339
Registered: ‎03-09-2010

Re: What has happened to the live chat?

the chat link worked fine for me when i used it last week to "test it out."

i am on a windows laptop using the edge browser. i was helped within 1 minute of beginning the chat.

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
Honored Contributor
Posts: 10,713
Registered: ‎05-13-2010

Re: What has happened to the live chat?

@Kcubed    I'd much rather find that they fixed LC for those of us who do use it every time we need it to.