Q Talk

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
Frequent Contributor
Lizzy Bennet
Posts: 144
Registered: ‎02-04-2011

Website can't even handle processing an Easy Pay on Request offer

‎09-22-2012 02:33 AM

I received an Easy Pay on Request offer in the mail a couple of weeks ago. I was surprised because I hadn't gotten one in at least 2 years. I went online and tried to use it and it doesn't work! After several tries, I realize what is happening is that after I sign in and get the "promotion activated" page, then put the item in my cart and go to check out, it bumps me out and I have to sign in again, thereby nullifying any promotions. I even tried another computer, with the same results. i called Customer Service and after jumping through several hoops to identify myself, I was told the offer wasn't working online (gee thanks!) I asked why and the response was "It just isn't." {#emotions_dlg.confused1} This is an offer that can be used once a month for 6 months with the Q Card; I guess I got this (and a credit line increase) because I've been paying down my balance and haven't been buying much lately. So this is how they drum up business? Once again, nice job, Q.

Report Inappropriate Content
Message 1 of 1 (94 Views)
Labels:
Reply
0 Hearts