Q Talk

[Caaareful Shopper]

@cjm61 I agree with you -- so right.

[Jk9]

QVC is trying to get things out for delivery by Christmas, so I would cut them some slack right now.  We can't have everything "both ways" and right now they seem to be busting butt to get things out asap.  

[Carmie]

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@Boehm Collector wrote:

@BalletBabe    we haven't been able to cancel orders for a long time.  This is nothing new.  

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Two weeks ago, I ordered a expensive item...$499.  The order did not appear to go through, so I tried again.  That order went through.

After  about 10 to 15 minutes, I checked my e-mail from QVC  and then realized that both orders went through.  So, I cancelled one of them.

After that, I looked to see online to see if I paid too much.  Well, I found it for $60 less.  I went back to QVC and cancelled the other order.

I had no difficulty cancelling either order.  There must have been an hour that went by since the order was placed and I could still cancel it.

[SaveTheTurtles]

In the past when I've had buyer's remorse (not during the holidays) and I could not cancel my order after a few minutes of placing it, I used chat to explain I had changed my mind and they said to include that information when you ship the item back and to ask to not be docked for shipping charges back. That worked. I always keep the record of the chat too. That can also be included when returning.

[Teddixat]

@Caaareful Shopper    If you call CS quickly they can sometimes make a change to the order before it ships.  I have done it before - doesn't always work but it's worth a try

[Teddixat]

They are doing their best to get orders placed over the last few days out very quickly to arrive in time for Christmas.  I ordered a few things on the 11th and 12th and they are out for delivery today. I'm in CA. Two are being delivered by UPS.  

[cheriere]

A few weeks ago I did an impulse buy of a pair of Vionic blowout clearance shoes. However, when I placed the order through the automated system I accidentally pressed the wrong size. I called customer service immediately after and they corrected it for me. I'm probably the only person in the world who still calls in using the automated system lol.

[BalletBabe]

To all:  I was not complaining that Icould not cancel. I did not want to cancel and I was just warning.  I think it is great that they are trying hard to get orders out.  Shippinghas been very good for me this year.  

I am glad that  they are trying and that is all we can ask for.  Nothing I am ordering isn't for Christmas anyway.