Q Talk

[abbievol]

Long story short. I returned a pair of SG leggings in October requesting exchange for smaller size. Never got the exchange so I ordered the smaller size as a separate order. Order Status shows original order as returned. I’ve called twice and have not received my refund. I’ve been a customer for 27 years and have never experienced such an issue or I would have stopped buying from QVC. I am at my wits end. Suggestions??

[KittySoftPaws]

I also had the same problem with two items I returned in Oct. I always use the live chat and it works out the best for me. If at first you don't succeed, try and try again. I am persistant so I usually get what I need, that's the key. 

[loriqvc]

Send an email with your order details to QVCSocialTeam@qvc.com — this is the team that moderates these forums, and they are trained to provide advanced customer service. Good luck!

[abbievol]

Thanks! I sent an email and received a quick response. Fingers crossed!!

[jananddean]

I always call customer service and they are very nice and understanding and I usually get my refund within a couple of days and am notified by email.

[abbievol]

Both times they were very nice, but I never got the refund, which was the reason for the call. Hopefully the QVC Social Team will be able to resolve it.

[abbievol]

I received an email that my refund has been processed, so I’m very hopeful this will be fixed soon. 😊

[abbievol]

The refund processed. Thanks so much for the referral to the social team!

[Catch71]

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@abbievol wrote:
The refund processed. Thanks so much for the referral to the social team!

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They are the best avenue for resolving issues.  Customer service response depends on who answers.  Social Team always responds.  Also, I only use qvceasyreturns.com for returns.  Within a short period of time you get your refund; no waiting for your money back.

[1OldBroad]

I always track my returns.   As soon as there is confirmation that the item was accepted by UPS or by PO, that's all QVC needs as proof of return.   I usually wait for my refund, but there have been times I called CS and told rep I would like refund processed.  Rep can see that item was on the way or even received and will issue refund immediately.   I suggest calling back.    Tracking item on Q online or just letting rep find it is your option. Another thing I do when returning a product, esp during hoiidays, I got to PO or UPS and have receipt printed for proof.   Sometimes I give return directly to my mail carrier and he immediatelyl scans return (no receipt provided) but it will appear in tracking