Q Talk

[Solar Is My Name]

I went throught all the Q phone prompts and felt that I needed to actually TALK to customer service because on a return when I write what was defective about an item QVC DOES NOT refund my shipping even with my detailed written info.

After EIGHTEEN minutes on hold I had to hang up.

HAVE ANY OF YOU HAD THIS EXPERIENCE?!

[Cats3000]

I wouldn't have the experience.  I wouldn't spend te time.  If QVC is supposed to refund shippiing charges on defective items and doesn't do so, you might be able to dispute the remaining amount on your credit card statement.  You might also try to e-mail Customer Service (maybe someone else has the address) and see what the response is.  If it's a conttinuing problem, vote with your feet and shop elsewhere.

[mom2four0418]

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@Solar Is My Name wrote:

I went throught all the Q phone prompts and felt that I needed to actually TALK to customer service because on a return when I write what was defective about an item QVC DOES NOT refund my shipping even with my detailed written info.

After EIGHTEEN minutes on hold I had to hang up.

HAVE ANY OF YOU HAD THIS EXPERIENCE?!

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The "Customer Care" forum is where you can leave a message for the customer service reps. 

[CalminHeart]

Post your request for a refund to mods on the Customer Care page.

[LOUISIANA]

i WAITED 23 MINUTES,HUNG UP AND DID A LIVE CHAT THAT ONLY TOOK ABOUT 8 MINUTES OR SO

[wildlifewitch]

never. i only email them, and they are fantastic: qvcsocialteam@qvc.com,

[disatified customer 0711]

TRY 45 MINUTES THEN THEY HANG UP ON YOU. I AM SO ANGRY

[Pecky]

It is like that with other companies not just here. I waited 45 minutes to get through to Lowes, my credit card company & even my insurance company.

[FrostyBabe1]

Be glad it was only 18 minutes. I got an estimated wait time of over 3 hours from Delta, and that was calling the Diamond Medallion line. I contacted them via Twitter instead and got my problem resolved in just a few minutes. 

[blondegirl]

you do know that like most companies, QVC is not working at with their full staff? Just put the phone on speaker and do something - clean, walk, etc. 

I waited to chat with Verizon today for two hours and then two folks who apparently were working at home lost their connections with me.

It's a strange time, everyone is adapting.