WANTED EXCHANGE - DID NOT GET

1OldBroad · ‎03-13-2010

Thanks to Omar in CS for straightening this out. Once again, QVC CS was great!

I sent back two sweaters for exchange -- same colors, different sizes. I put a photocopy of packing slips inside each sweater bag with EXCHANGE highlighted in yellow and new size highlighted in yellow -- wanted it to be EZ for QVC employees to recognize. When I returned sweaters (in one package), the new sizes were in stock. Today I got email saying I got refunds (no exchanges). My refund deducted return S&H. I called CS, talked with Omar. He checked and said the sweaters were in stock so exchanges should have been made. By this time, I told him I did not need the sweaters so I wanted a full refund. It was Q's mistake not exchanging merchandise so I should not have been charged return S&H. Omar handled, and the rest of my refund will be issued.

Because a lot of holiday returns are made at this time of year, I assume Q handlers were overwhelmed and overlooking my exchange was simply an error. I have never had a problem with returns or exchanges before.

This is just a warning when you want an exchange and get a refund instead. Check to see if product is in stock or out. Talk with CS about any concerns.

Alice-QVC · ‎06-14-2015

Hi @1OldBroad thank you so much for your kudos for Omar who turned this experience around for you. I have send an email with your post to his supervisor. I am sure Omar will be thrilled. Thank you again.