Q Talk

[Suzeecat]

I just went to my Order Status page to track shipment of a recent purchase.  I was surprised to see that, although it showed as being shipped on 3/30/23, it also had a note "Refund Issued".  Since it was a clearance blowout I just assumed that maybe they oversold something (even though they said it was shipped), but then noticed that ALL my recent orders (already received) showed "Refund Issued".  I sincerely doubt that they decided to reward my being a faithful customer by paying me back for all my purchases, but there does seem to be some type of glitch in the system.

Anybody else notice this?

[Renata22]

It pops up on my order page as it is loading, but then it is gone.

[Tissyanne]

@Suzeecat ,

My orders have been doing this for a long time, but the refund issued  notation then goes away as the order status loads. 

No refunds are issued. 

[RespectLife]

Just checked mine and no issues....however, I have noticed previously that when the page is loading....it says refund issued but then loads fully and that disappears.

[on the bay]

@Suzeecat,

not the exact same thing but I had returned 2 items and got a refund for each so all good. 

Few weeks later kept getting emails to "Don't delete!" showing my refund of 00.00.

I called customer service to let them know I had already gotten refunds deposited and did not need the repeated emails of a 00 refund.

Had already gotten correct emails weeks before letting me know refund s had been deposited.

So yes there is probably some qlitch in the it system as usual and I told the cust service guy that. He said he would pass the info on.

This was several weeks ago so I guess there is still a problem (as usual).

[pupwhipped]

Yes, I had that happen quite awhile back, also. It will resolve itself and go away...unfortunately with no actual refunds. LOL

[Kachina624]

@Suzeecat   That "refund issued"  is usually a message that flashes briefly on my screen then disappears.  Did it stay on yours? 

[Suzeecat]

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@Kachina624 wrote:

@Suzeecat   That "refund issued"  is usually a message that flashes briefly on my screen then disappears.  Did it stay on yours? 

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Yes, I went back and waited, then refreshed the page, and it still shows all my orders as "Refund Issued". 

Thanks for all the feedback and insight - I'll just wait for it to work itself out, and hope that I do indeed receive my item! 

[RespectLife]

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@on the bay wrote:

@Suzeecat,

not the exact same thing but I had returned 2 items and got a refund for each so all good. 

Few weeks later kept getting emails to "Don't delete!" showing my refund of 00.00.

I called customer service to let them know I had already gotten refunds deposited and did not need the repeated emails of a 00 refund.

Had already gotten correct emails weeks before letting me know refund s had been deposited.

So yes there is probably some qlitch in the it system as usual and I told the cust service guy that. He said he would pass the info on.

This was several weeks ago so I guess there is still a problem (as usual).

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@on the bay 

I Always receive a back up email on the return with 00 shown.  It isn't a glitch.

In fact, when EZ returns replies via email...it says you will get one.

The return dept has to input the return even though we already go the refund.

[on the bay]

@RespectLife,

Oh ok. So once they have given the refund they send an email showing they gave the refund, then a few weeks later send an email showing the refund of $00?

Is that what you are saying?

I've never seen anything like that from other companies but I'm glad to see it is not another glitch.

Though after I called customer service I did stop receiving them.