Q Talk

[madzonie]

On April 9 I caught the very end of a presentation on an Easter egg cake from Junior's. The host was going on about how it was surely going to sell out, so hurry, hurry, hurry.

I got hooked and did my speed ordering via telephone. A very few minutes later I went into my computer to look at my order and realized I'd made an erroneous assumption that the cake from Junior's was a CHEESECAKE. Turns out I was wrong...it was just a cake, with fancy decorations for Easter.

I immediately tried to cancel the order but got an email message saying,

"Because this item ships directly from the vendor, it may already be in the process of shipping. This means that your requested change may or may not have been processed prior to shipment. Please allow up to two business days for QVC to receive a response
from our vendor. Following this vendor response your order status will then be updated in our system."

I made the order at 4:08 PM and tried to cancel at 4:22 PM - all of 14 minutes difference! I called CS and explained my error. I took full responsibility for ordering the wrong thing, but told the lady I was surprised I couldn't cancel the item. She suggested I wait a day or so and see if I heard from Q once they checked with the vendor. She also told me that if the order did go through just to call CS when the cake arrived and they'd give me credit for it.

I never had any kind of "update" from Q's ordering system, and the cake arrived yesterday (4 days after I placed the order), which is another story. The dry ice was completely gone, the box wasn't too cold, and the cake had been knocked around despite the packaging, with most of the frosting on one side of the cake stuck to the side of the interior box....oh well.

I'm going to keep the cake (it's in the freezer now - hope it will thaw okay) and hope it's as good as other Junior's products.

I would never think of calling Q to ask for my money back on something I received and that had nothing wrong with it except some messed up frosting - and the fact that I didn't intend to order that kind of cake. That was my fault completely. I am still so surprised that there was no time to get the order cancelled.

Has anyone else ever had a really short turnaround like this? I've always been able to cancel an order within 12-24 hours after placing it with no trouble. I was caught off guard with this experience!