Q Talk

[lizzief]

My guess is that there's a lot of spontaneous purchasing going on right now, but it seems like the Q is taking advantage. How can an order be "in process" immediately after an order is placed, yet delivery is estimated at 2 weeks or more out? Yes, there are shipping delays these days, but "in process" always meant it was truly in process, and usually didn't happen until 3-5 days after you placed an order. Some vendors who ship directly would be in process immediately, but the majority that come from the Q warehouses would take a few days and allow you time to change your mind, for whatever reason. To me, a 2 week ship time, should qualify for "advance order" or "waitlist" and you should be allowed to cancel until the order is actually in process. Example, I mistakenly made a duplicate order 2 weeks ago, and I couldn't cancel one of them immediately after, yet they are both still "in process." Comments?

[Mick57]

Preach it!

[Kachina624]

It is the way they want it.  An order goes "in process" right after it's placed and becomes set in stone...you are not able to cancel, period.  I imagine cancellations, edits, changes, reinstallations are a nightmare in a large automated warehouse.

[Krimpette]

I've not been caught up in any spontaneous buying of late.  In fact, I've curtailed my clothing shopping, since I have no idea to what extent I'll be able to wear nice, new summer clothes!  

[CalminHeart]

It'll take longer if it's coming from a vendor.  Where is the vendor located?  If it's in a state with a lockdown, the vendor can't even get to your order so it'll sit.

I returned something to a vendor in NYC with ShopHQ just before they had their lockdown.  It's still sitting.  I finally called Shop who processed the return anyway since I had tracking proof it was delivered to the vendor.  It was quite a fight to get them to do it but they finally did.