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03-30-2020 08:41 PM
Customer service reps could be teleworking. This is my 2d week of teleworking. It's very different. I miss my coworkers. I miss my workspace.
03-30-2020 08:43 PM
@Bookplate wrote:I had the same problem; also "live chat" had me chatting to myself. Sent an email and got no response. However, when I called again between 8:00 and 8:30 in the morning of the next day I did get a very helpful rep. So I suggest calling early if possible.
I use Facebook Messenger whenever I need to chat. It's easy and there's very little wait time. Not sure about now.
04-02-2020 06:49 AM
Be patient. A lot of people are quarantined and/or working from home. This is not a business-as-usual time.
04-02-2020 07:53 AM
@just wonder: IMO, contact by email is the best way to resolve issues. I usually get a timely response. Plus, with email, you have a paper trail which (I think) is very important should any problems arise.
04-02-2020 07:56 AM - edited 04-02-2020 07:58 AM
@CalminHeart: So true!
04-02-2020 09:27 AM
It's not just QVC. I have had trouble calling any business; they all have jammed phone lines. We need to give them a break; nothing is perfect right now. Things will clear up in time. I went online to check my credit card balance and they have a message at the top of their page saying please go online instead of calling as phone lines are jammed.
04-02-2020 12:40 PM
@just wonder I've called customer service twice in the past week and got through with no problem. Slight hold but still had no problem.
04-02-2020 05:13 PM
I had to make two calls yesterday to two different banks. I had to transfer credits, and this could not be taken care of online. . I had to wait at least 30 minutes on hold for each call. I simply, put my phone on speaker and went about my work until someone came to the phone.
That's all that we can do, we need to be patient right now.
04-03-2020 12:40 AM
04-03-2020 06:09 AM
A friend of mine had to call the investment company that handles her 401K. She was on hold for an hour and a half.
As others have stated, a longer than usual wait will probably be required for most companies during these uncertain times.
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