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05-16-2011 04:48 PM
I just received the wrong pair of shoes (and I mean completely wrong 6 1/2 vs size 11) and now Q expects me to wait another 2-3 weeks in order to get the correct pair. I was going to wear these shoes to an event this week but now I guess not...
This is pathetic customer service. I'm not a very negative person but this is disappointing. No other company would do this.
In this economy, it's time to get serious and act like a business.
It would almost be quicker to just re-order the shoes but then I would have to have pay shipping again (double-ding).
I know I should call CS again but that takes another 5-10 minutes of my time to navigate that terrible voice CS system to get to the operator. I'm just p#@ssed off! Thanks for letting me rant as my husband has other stuff to worry about. TIA for any suggestions, recommendations, or sympathy/comforts/etc.
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