Q Talk

[Kachina624]

@SeaMaiden  @KathyPet  @Makena  Maybe someone needs to file a complaint with the Federal Trade Commission;  maybe a lot of people need to do it.

[Since92]

It just happened to me this week, for the THIRD time (that I know of).  When I call CS, they almost laugh and immediate know to say they will refund.  I don't know if it's deliberate, but it IS a problem....a TRUST problem, as well!!!  And yes, I have cut my viewing/shopping at QVC to almost nothing.  I will only order what I KNOW I will not return, and that's not much!!  

[KathyPet]

WOnder if this would qualify for a class action suit?

[Tissyanne]

@KathyPet, 

Will you explain this to me? The QVC return labels state $6.95 will be deducted from refund. I thought that is correct, unless you are returning a defective product. What am I missing here? 

[KathyPet]

---

@Tissyanne wrote:

@KathyPet, 

Will you explain this to me? The QVC return labels state $6.95 will be deducted from refund. I thought that is correct, unless you are returning a defective product. What am I missing here? 

---

As I stated clearly in my OP I did not use QVC's prepaid label.  I paid for the return postage myself upfront and they still deducted the $6.95 for using their return label.  I wrote my own address label and put it on the package.

[Tissyanne]

---

@KathyPet wrote:

---

@Tissyanne wrote:

@KathyPet, 

Will you explain this to me? The QVC return labels state $6.95 will be deducted from refund. I thought that is correct, unless you are returning a defective product. What am I missing here? 

---

As I stated clearly in my OP I did not use QVC's prepaid label.  I paid for the return postage myself upfront and they still deducted the $6.95 for using their return label.  I wrote my own address label and put it on the package.

---

@KathyPet, Thank you for pointing out the error in my reading. The title of your thread though led me to think you did use the QVC label. You have a good day.

[Liz24]

I pay for the return postage... was charged $6.95 and couldn't get a refund since I didn't keep the receipt from the postage office. 

[KathyPet]

---

@Liz24 wrote:

I pay for the return postage... was charged $6.95 and couldn't get a refund since I didn't keep the receipt from the postage office. 

---

DId CS tell you they wouldn't give you the credit because you did not have the receipt showing you paid the postage yourself?   that seems very strange.  THe times I called about being charged for using their prepaid label when I had not the CS rep said "Oh yes I see that you did not use our label" . I don't know what they are "Seeing" but they certainly did not demand a receipt.  WOuld they have wanted you to mail in the receipt before they would credit you?

[Kindaglitzy]

I don't take my packages to PO anymore, just give them to my postal carrier so how would I get a receipt! Also regarding shipping, to spend $10 to return an item that cost less then $30 is ridiculous. Better to just donate and take a tax deduction but then maybe that is what Q wants us to do.

[Beth-QVC]

@Liz24

Did this happen recently? You should not need the receipt. Please send me an email to QVCSocialTeam@qvc.com with the order number of description and I will check it out.

Beth QVC