I haven't ordered from HSN for a long time but when I did need to ever return something, I agree!
I always got an acknowledgement
when they received the item and quickly issued credit within a few days.
With QVC I learned to get a tracking number whether their label or my own and call QVC when I saw it was received and have them mark that it was received and issue credit then.
If I didn't do that, it would be weeks if that to ever see they received a return. And yes it still may have taken awhile to get credit (same cc card so it wasnt the card).
And anytime I did use my own label and postage from the usps, QVC still charged me $6.95 for their label so I always have to call and have them take that off!
Goodness! It shouldn't be so difficult!
"If you walk the footsteps of a stranger, you'll learn things you never knew. Can you sing with all the voices of the mountains? can you paint with all the colors of the wind?"