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10-17-2019 02:23 PM - edited 10-17-2019 02:24 PM
Before replying always contact the company first and use the phone number or email from the website and NOT any info in the survey.....
I did get a weird survey asking me if I had contacted Customer Service and spoken to a specific Representative (they gave her name).....It was suspicious because I had hadn't called and was concerned about identity theft.....so I called QVC and they asked for the email address it had come from and they checked into it and come to find out that it had to do with the online Feedback Form I submitted ....I told them I did get an email response regarding my suggestion and it all it said was they had forwarded my comments to the correct department....And the Rep told me that the survey was from my Feedback... but I told her it was done online and not a phone call.....she said apparently they wanted to make sure I gotten a reply back
10-17-2019 02:43 PM - edited 10-17-2019 03:43 PM
Among other things, the fact that they spelled her last name wrong and used an old photo of her tells me all I need to know about the legitimacy of the survey.
I agree, @NickNack. Also, just because it appears that the messages originated with "qvc.eu.qualtrics.com" doesn't mean they did, unless the full headers disclose they actually were the sender. Even if they are the source, this is a shoddy attempt at a survey and I, too, hope QVC is looking into it. (And, by the way, I believe Antonella if she says she was unaware.)
10-17-2019 03:14 PM
I was an email recipient of that very survey. I was quite frankly shocked it was so disrespectful in tone to Antonella. Quite frankly to lump her in with fake reality tv show celebrities Christopher Knight, Toni Braxton and Theresa Guidice and then ask us to chime in on them and how we respond to them was mindboggling to me. I was really mad about the whole thing. If these fake tv stars are going to be pushing their products on us in the future on the Q or HSN and Antonella make be pushed out the door for some lame marketing reason...then I'm out. They will lose me for good. Plus at the ewnd of the survey it was...Thanks for shopping and tuning into HSN?
10-17-2019 03:20 PM
@Sunshine45I received the survey..it was Christopher Knight (Peter Brady/Brady Bunch + some lame reality TV show fame) and Toni Braxton a popular late 80's/early 90's singer but now has a reality tv show about her family. The whole survey was insulting.
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