Q Talk

[Katrinka23]

Yesterday, UPS delivered a very small padded envelope from QVC that I wasn't expecting. Inside was a small box containing a ring. There was also a form letter from the QVC Customer Care Team with my customer account number on it stating they were returning the enclosed gift item to me because they were unable to identify a QVC order for it. They ask for information to locate the original order. I have never seen this ring before, never previously received it as a gift, never ordered it either for myself or as a gift or any other reason. I called Customer Service and asked her to send me a return label since I know nothing about this ring and I would not pay return postage. She said she could not issue a label without an order number. I don't think she really understood what I was telling her---she kept saying she would note my account but wouldn't tell me what the note was. I then asked her if anyone read the notes and she said yes. Anyway I put everything in the envelope and put it in a drawer until someone asks for it. After about 6 months I will donate it!!!!

[chickenbutt]

What a shame for the person who owned the ring. You did everything you could. If you just send it back, as is, I'd say there's a 100% chance it won't end up with the right person anyway. Too bad there wasn't something in there that identified the other person.

What can you do!

Hopefully it will find its home one day. I guess that's the best you can wish for.

[tampalady]

This sounds like my mess, also. I posted almost the same situation a couple of days ago. In all of my years shopping here, I have never had a problem like this.

It is ironic that two incidents in the same week. I think QVC should get there act together.

[issiestorm]

Since you've already spoken to a rep, if it was me, I would call again and insist on talking to a supervisor. If the rep asks (as they always do) if they can help, I would say 'absolutely not' and stick to my guns. I've found that it's all in who you talk to whether or not a problem gets cleared up. Sometimes a rep will be very aware and thorough and really research the problem. Other times I've found the rep to be dumb. But when I speak to a supervisor the problem usually gets cleared up.