Snowman Family

Ms Tink · ‎02-21-2015

I was so excited to get one of my orders so fast but once I opened it I was just about in tears. Baby is missing his head. Now you know surely someone had to see this when they pick it up to put it in the box. Now I am stuck with it since it will cost so much to send it back and then pay again to have it shipped back to me. Or I can find someone local to sew it back on. Poor quality control IMO. This has taught me a valuable lesson for the future.

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I sent this message from the last living brain cell I have.

ValuSkr · ‎03-15-2014

Since it was defective, I think Q will pay for return shipping (and refund your original shipping).

Krimpette · ‎03-09-2010

If that is a QVC item, you will not have to pay return shipping for a defective item. Just call C/S for instructions.

NaeNae2 · ‎07-03-2017

So sad for your little snowman. Shouldn't you be able to contact customer service and get it sent back and replaced without additional postage since it is damaged/defective. Hope they can work this out for you.

Kim-QVC · ‎06-14-2015

@Ms Tink wrote:

I was so excited to get one of my orders so fast but once I opened it I was just about in tears. Baby is missing his head. Now you know surely someone had to see this when they pick it up to put it in the box. Now I am stuck with it since it will cost so much to send it back and then pay again to have it shipped back to me. Or I can find someone local to sew it back on. Poor quality control IMO. This has taught me a valuable lesson for the future.

Hi @Ms Tink - I apologize that order arrived in that condition. I have sent you an email regarding this item. Thank you for posting and shopping with us. ~Kim

Gram W · ‎01-22-2013

@Ms Tink. I would call customer service or send this picture to the monitors here. They can arrange a full refund and pay return postage. If they don't have a replacement and you really want the item you can fix or pay some one else to repair it. When the product arrives broken QVC has always been great at giving me a full refund and taken the product back.

meallen616 · ‎01-10-2013

How and Why did this snowman get shipped out to you????

Quality Control???

millieshops · ‎03-09-2010

@Ms TinkI do believe as many have stated that QVC will cover the shipping costs for a replacement.

As for how this happens, I always feel the only way to avoid such a disaster to buy locally and ask to see the contents of the sealed box, assuming it's sealed. I seriously doubt any worker in any big box warehouse checks each box. When we see pictures of the huge Amazon warehouses, someone drives a machine with a "picker" and deposits boxes onto a conveyor belt - and I always think there's some version of that going on almost everywhere.

One sort of weird thought - problems like this one are sort of solved by CIJ because we have lots of time for the exchange to happen. I'll just wish you have your "family" in place for the winter holidays- and at no extra expense to you. Those snowmen look cute!