Q Talk

[DancerCai]

Back on the 27th of May, I ordered a laptop, and was aware that my estimated delivery date would be 6/28. Not quite sure why so long other than the apparent need for my laptop to be built (why are they offering something that isn't available yet the status says "In stock"?), but I went along with it.

Well, Friday afternoon, I was finally sent my "item has shipped" email, yet, there's a big problem. The tracking number that was given to me via my order status page is incorrect. It's not in the valid format for a UPS tracking number. I called tonight to ask Customer Service what the deal is, and I was basically given a "You know what, I don't know why it gave that number because it's wrong." Well no kidding, that's why I'm calling you! So, I tried to ask when I could expect the correct tracking number since this is a $1,000 item, and I was interrupted to be told that my delivery was scheduled for 6/28 and only after the 30th could anything be done if it didn't show up.

Again, I began asking my question, and I was told "You may not get one since they think they already sent one." So, I asked her if there wasn't anything that could be done to get my tracking number so I could watch my $1,000 product. She proceeded to tell me "Well, I'd have to send a request up to corporate, and that could take at least 72 hours." I tried to remain very nice and good humored and told her that I would grately appreciate it if she would do that. Even so, it seemed to really put her out to do that.

I'm a bit upset about the whole situation. First of all, if they've got the wrong information on the page, they shouldn't be surprised if someone actually would like that correct information. Secondly, don't act like actually performing customer service is putting you out.

I'm just hoping that my laptop gets to me safely and in a timely manner... if you can consider 10 days after supposed shipment "timely". I think the Pony Express could have delivered it faster...