Q Talk

[NaomiN]

I had the same question, but today I contacted my local post office. I wanted to know why a return I sent back to QVC took 6 DAYS to go from my town to another town, which is 10 miles away. They didn't have an answer; however, the postmaster DID tell me that although QVC charges $6.95 for the customer to return an item, they get "a huge discount from the post office so it is only costing them (QVC) about $2 to sent it back."

Isn't that interesting???? Charging me $6.95, yet it's costing them $2, so they are making $4.95 on each item returned. No wonder it's a billion dollar company. I am done shopping here.  

[NaomiN]

I was just informed by my post office that QVC gets a "HUGE discount on shipping", so when I send them back an item and am charged $6.95, it actually only costs about $2 for QVC to ship it back. So they are making money on the returns, also.

[Shanus]

@NaomiN. I never have used Q's return label. They charge $6.95 to return an item & if I mail it myself, I can spend as little as $3.

It seems QVC is going to try to make extra money on us any way they can. It's up to us to look out for these "tricks".

[BEEVPA]

I shop at QVC much less than I once did because of shipping and return costs.  Nordstrom always has free shipping/return.  And many other online merchants offer free shipping or at least incentives with free shipping "special" deals.  It disappoints me, but i just feel paying to receive and then return something(if needed) is way too expensive.

[Ms Tink]

Never pay anywhere else for shipping except the Q. I go online and try to find coupon codes. So far so good. With Amazon - Walmart etc if you buy a certain amount it ships free so with these I usually will not order an item below the set amt - I just wait until I need something else to get it for free.

[Annabellethecat66]

I mail out packages all of the time and I can tell you the costs of sending something by UPS and the post office are unbelievable.

I send a lot of things to (boxes) to my daughters in Florida and Colorado.  

You'd think I'd be used to the cost but I never get used to it because it's unbelievably expensive.

They don't just go by the weight, they get their ruler out and measure the entire box!

They have those boxes where they are prepaid but they don't hold very much.  My friend uses them and she said she used to be able to put a lot in them, but now they aren't allowed to bulge.  

It's stupid.  I can see why (supposedly) the post office is loosing money, it just costs too much to send things, people either text or find another way.

[CareBears]

What I find with QVC, even when an item is damaged or returned because it just did not work, I am continually charged the $6.95 return fee, which should not be happening over and over.  I today just returned a Kitchen Aid chopper, we even watched the video on line and no matter what we did we could not get it to work, I clearly stated that the item does not work, and I am almost positive I will be calling or writing to the Customer Service to get back my $6.95, and what about all the posts about free exchanges, we have seen post after post after post about people being charged $6.95 to exchange, or when people do not use the Q label to return, and are still being charged the $6.95 to return, how many people do not catch this, and it is just putting more money into QVC's pockets, and then they wonder why they have lost QVC shoppers, obviously no one is listening to the customers!  One time I wrote a lenghty email about the problems I had experienced over a short time frame, I received an email stating that my concerns were being forwarded so that my concerns would be heard, guess what, no one bothered to get back to me over those concerns, so I was given the brush off, once again!

[SusieQ_2]

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@Shanus wrote:

@NaomiN. I never have used Q's return label. They charge $6.95 to return an item & if I mail it myself, I can spend as little as $3.

It seems QVC is going to try to make extra money on us any way they can. It's up to us to look out for these "tricks".

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You're not going to pay as little as $3 if you insure your return, and mailing anything of value without insurance is just not a smart thing to do.

On 12/20 I returned a tiny gold chain to HSN. The package weighed 1.3 ounces which did cost $3 to return. Insurance, however, added an additional $2.65 so it cost $5.65 to return a 1.3 ounce package. 

Using the HSN prepaid label would have been $7.95...the same price Evine charges for their prepaid labels for anything under 5 lbs. which is one dollar more than the label charge from QVC.

[Meowshmarrow]

I honestly think shipping & handling fee on QVC is very pricey.

Small business owners or even an ebay seller can get some discount through shipping carriers, so large company like QVC would get huge discount for shipping.

$5 for a small item is absolutely over priced!

[Marie64]

While these companies get huge shipping discounts to ship the items to us, we have to remember they have to have someone pull, package, and prepare these items to ship. The employees don't work for free and they most likely have benefits, too. They also have to have warehouses to store these items and those buildings require electricity, rent, taxes, etc.  This is all factored into the cost of shipping and handling.  I agree with what others have said about shipping things back on their own nickel and being charged for a return label which is never used.  It's just wrong and we, the consumer, should not have to go back and make sure we're not getting charged, but alas, we have to if we want to keep buying from QVC.  I do like shopping with QVC because they offer items you just can't find in the brick and mortar stores a lot of the time and 98% of the time I end up keeping the items I order.  For the other 2% I have to return something, I'll pack it up and ship it back myself and then monitor the return to see what items I'm getting charged the $6.95 and then call CS to tell them to give me back my return fee they've charged me.