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03-09-2019 06:51 AM
I ordered a pair of shoes at night and next morning found a pair I liked better and went to cancel and it would not let me. It will be in processing for at least four days. Until it ships we should be able to cancel.
03-09-2019 03:38 PM
The Q's very poor shipping and handling of returns absolutely diminishes my opinion of the company. Yet I continue to disappoint myself by continuing to shop at QVC. I buy clothes and jewelry from QVC. Everything else is less expensive elsewhere where I get prompt free shipping to boot.
In fact no company I deal with (and all my shopping, other than grocery, soil, mulch, is done online) comes close to the poor service from QVC. The expected delivery date is far from accurate. It takes them that long to ship.
QVC has raised their pricing substantially, but that has not translated to better service. Hosts do a terrible job presenting items, that is, providing information, and shipping gets worse and worse.
I wish they cared. One assumes they are making money so customer satisfaction isn't important, but wouldn't they make more money if they provided better service and priced items competively?
03-09-2019 07:21 PM
Macy's often ships the same day of the order. Of course we all know how speedy Amazon is. I wonder if QVC plans ahead and hires extra people on days when they expect a lot of sales--all day silver, special cooking days, popular fashions like LOGO, Denim & Co. and SG, etc.
03-10-2019 09:41 AM
ITA! I have a few items still in processing from four days ago. I ordered from Macy's two days ago and received it yesterday. I was shocked to see it so soon. Nordstrom Rack is just as slow as QVC possibly even slower. I ordered something 10 days ago and Fed X is supposedly delivering it Thursday!!
05-27-2019 12:05 PM
I don’t understand why other online retailers who offer free shipping can deliver my order within 2 to 3 days while QVC charges for shipping and it takes a couple weeks to get my order.
I would think paying extra for shipping would result in quicker deliveries but it is not the case. The extra time needed to receive merchandise from QVC makes ordering from them inconvenient at best and eliminates buying from them from consideration when needing something sooner than QVC can deliver.
And frequently the expected delivery dates are way off as the item has not even shipped yet
I hope QVC addresses the delivery time and shipping cost issues as some point or they will lose customers, especially as their long time customers are replaced by younger shoppers who expect free and immediate delivery
05-29-2019 05:12 AM
05-29-2019 05:29 AM
05-29-2019 05:47 AM
Their shipping seems to be an issue they need to address and fix.
It will affect their business. People do not tolerate poor business practices.
Funny that other companies don’t seem to have shipping issues,
they strive to get your orders processed and shipped very quickly.
Customer service - it is all about pleasing the customer.
An unhappy customer will move on elsewhere - there is always somewhere else to go.
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