Q Talk

[THEY CallMe Mr Wilkes]

I don't see poor performance. 

I see positive Operating Income. 

[Caaareful Shopper]

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@Rockycoast wrote:
So the massive lay offs, selling Zulliy etc., still has not helped Qurite with their finances. Did not think it would any way. TPTB have made one poor decision after another. They will continue to perform poorly because of their management team. I do not see this corporation recovering to a financially stable one.

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@Rockycoast   That's not quite true.  The financial results and investor call stated the lay offs reduced operating expenses dramatically.  But was offset by all the myriad of other financial line items in any huge corporation.

[Caaareful Shopper]

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@Teddixat wrote:

@Caaareful Shopper     I haven't shopped at Zuilly in years.   At one time they offered some lovely linen (yes I like linen, especially good linen) from Italy.   It took over a month to receive the items.  I then again ordered a top but it didn't indicate it was from a foreign vendor, and it took 3 weeks to get delivered.   That was a turn off for me.   I don't know if that's changed now, but I've never returned to check them out.

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@Teddixat   Zulily has always been a different type of place to shop.  They don't warehouse inventory, so they have always stated clearly the estimated delivery times for each item coming from wherever the brand has it's warehouse.  That could be 3 days to 4 weeks.  They are not like Amazon, or even QVC or most any other retailer in that regard.  So expectations are set before I purchase.

They have lots of stuff by no-name brands that I never take a chance on buying.  

I buy well-known brands that I've purchased elsewhere before.  I have a very long list of items from Zulily like Jai Jewelry, Fly London, Le Creuset, Birkenstock, Puma, Dooney & Bourke, Miz Mooz, Clarks, Ugg, Isaac Mizrahi, etc.

The only off-brands that I've purchased that I trust is Suzanne Betro, and most recently the Hello Honey kitchenware brand.

[Kachina624]

Does anybody understand the gibberish written about the Ontario warehouse?  I normally get most of my purchases from that location but suddenly, a few weeks ago, noticed almost nothing shipped from there.  I'd wondered if they'd given up their lease and closed Ontario?

[febe1]

Future mission is to provide more shows like Shawn & Rick, and David???? Never watched one of them. And I'm one of the 18% existing customers. 

Also, their plan to send samples is good; however, do not be sending letters from the hosts!

Further, CEO continues to make excuses, like everybody's products down. 

And no, I don't care for raising prices on existing customers and failure at adding new customers. Makes me want to shop where the company must do so to exist. 

To me, I see nothing in the CEO's mission to pull Quarte up. I get their aim is for Shawn, Rick and David to Save the Q.

I once held stock until the end and lost a great deal of money. It's painful to know stockholders are going thru that. 

[grooms]

Cut the recent unnecessary hiring of screatching hosts.  Also get rid of the expensive of QVC 2.......go back to what  worked when QVC first started out!

[bells4me]

Wow, so glad I have a life outside of QVC.  I watch for entertainment not value.  Their prices keep rising and shipping & return policies are the reason their sales are declining.

[IMW]

True, but there is raising prices, and there is RAISING prices. The increases in clothing prices are quite substantial.

[Tori3569]

They're not raising prices on existing customers.  They've raised proces for all customers, just like every other retailer.  

It always surprises me that some can read an article and take away the opposite from others.  

I think QVC will be just fine--the turnaround is working so far.  

[why again]

Things will not improve drastically unless they start providing real customer service not what the are passing of as customer service because providing service to the customer is not what they provide.    I got a postcard from jane tracy thanking me for my business, they shoud of saved the money on that and put to some real customer service, i didnt need a post card.  It didnt come with any offer or  discountfor special for being a good customer just thanks from Jane.  Yet at the same time I was tryimg to get a resolution on an exchange mess or epic proportions that they created and  that no one was willing to solve.   After 4 calls and a supervior and a call back from me, not the superfisor like she said she would it got resolved almost to my satsifaciton, but asome point time is worht money for me and it was not worth a further fight.