Q Talk

[Allyemily]

Has anyone else got a letter stating that they have made too many returns? The products that I send back are the clothes as they never fit.The host's promote several times during their shows that you can send anything back within 30 days.The letter said my acct will be closed if I continue to send things back.I have been a good customer for 20+ yrs and cannot keep items that don't fit.......any thoughts?

[Krimpette]

They wouldn't have to send me a letter.  If I found I was repeatedly returning items, after a few times, I'd realize this was not the place for me to shop.  If it was clothing, I'd return to shopping locally.

[2blonde]

@Krimpette   ITA, and that's all I'm gonna say about it.

[Pook]

It seems that it would be rather costly to return enough to get that letter.  Like  @Krimpette stated, I would have searched for another place to shop after having to return a few items and realized their sizing just wasn't for me.  

[pupwhipped]

NO, I've never gotten a letter stating I've made too many returns...and I can assure you I never will.😏

[PhilaLady1]

@Allyemily   I haven't gotten the letter because I rarely return stuff.  I will say that the letter is not a new thing, people have been posting about receiving "The Letter" for many years, so please know that you are not being singled out.

[GenXmuse]

I’m not trying to sound smug like the other posters but it doesn’t sound like qvc is a goof fit. I learned that early on for the clothes and don’t purchase them here anymore. 

[juliekb]

How many is too many? is it a percentage and dollar amount or number of returns?

I have not received a letter but i dont want to either. 

[Mimi 1883]

QVC needs to get their act together on sizing which is very inconsistent even within the same manufacturer.

I purchased a pair of shoes in my normal size as the description from the manufacturer stated that they run “true to size.” To make a long story short, the third pair (which turned out to be a whole size larger - they sold in half-sizes, which I tried) finally fit. I would not have kept trying, but loved the shoes and couldn’t find elsewhere. 

Maybe if enough shoppers start buying elsewhere, as posters here have suggested, QVC will start having more correct/consistent sizing. They need to address the sizing issues.

Edit: Also find that Q takes forever to issue you a credit on any returns!