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Esteemed Contributor
Teddixat
Posts: 5,525
Registered: ‎10-04-2010

Returns and Exchanges Suck

‎11-10-2019 09:28 PM

I don’t know why they bother. I have had no luck with this service. On three occasions they sent me the same exact item they I returned or they tell you it’s no longer available when it clearly is. Q needs to hire more competent people because my experience has been negative
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Honored Contributor
blackhole99
Posts: 12,702
Registered: ‎08-22-2013

Re: Returns and Exchanges Suck

‎11-10-2019 10:25 PM

I don't know what to tell you, I've had 2 successful returns and exchanges so far this month. The turn around time isn't as fast as it could be, but I'm not complaining. I think you are right about the help though, you have to be lucky enough to get someone who is contentious.

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Honored Contributor
rms1954
Posts: 8,786
Registered: ‎06-06-2019

Re: Returns and Exchanges Suck

‎11-10-2019 11:45 PM

Possibly you may have not been clear in filling out your return slip.  Did you contact CS to speak with someone?

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Returns and Exchanges Suck

‎11-10-2019 11:53 PM

@Teddixat 

I am sorry that you have had such a poor experience with our exchanges. Is there an exchange I can help you with now?

Beth QVC

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