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02-11-2022 08:24 PM
@luvluvluv thank you. I return very little, but I remember that with my last return of an item on EZP I had to do some figuring to make sure it was accurate.
02-11-2022 08:42 PM
This was on QVC.com:
Return Delays from Rocky Mount Fire
Due to the recent fire in our Rocky Mount facility, we’re experiencing delays in our return processing. For a quick return, refund, or exchange, email QVCEasyReturns@qvc.com & for more details, click to see our FAQs.
I used this quick return and was refunded the total amount. In the email I received telling me of the return being processed, it also stated that if I used the $6.95 return label when sending the product back, I would see the $6.95 charge to my credit card. The exception was if the product was defective, then the whole amount would be refunded without the $6.95 being charged back. It was the fastest refund I have ever received. I did send something back and did not use this easy return and it took a month and a half to get the refund. The quick return took three days and I had my refund.
02-14-2022 12:29 PM
Thank you for bringing this up. Recently, I noticed this situation and clalled CS to have it explained. I, in turn, explained to them that I will be aware of the "small" additional charge before I order. Somehow, I missed that on the return label. According to CS this procedure has been in operation for a year.
Note: I always ask for a receipt for mailing..on each package when I make a return.. There is no charge, and It has been a help for proof of return twice
02-11-2024 07:55 PM
This has happened to me a few times. Why doesn't QVC do it all the time? It's hit or miss. Sometimes the $6.95 is deducted from the credit. And like you said, I've gotten the whole order credited and a few days later there's a $6.95 charge on my credit card.
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