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Honored Contributor
Posts: 14,910
Registered: ‎03-09-2010

Re: Return Credit (separate charge for return label fee)

@luvluvluv   thank you.  I return very little, but I remember that with my last return of an item on EZP I had to do some figuring to make sure it was accurate.

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Valued Contributor
Posts: 686
Registered: ‎04-08-2010

Re: Return Credit (separate charge for return label fee)

This was on QVC.com:

 

Return Delays from Rocky Mount Fire
Due to the recent fire in our Rocky Mount facility, we’re experiencing delays in our return processing. For a quick return, refund, or exchange, email QVCEasyReturns@qvc.com & for more details, click to see our FAQs.

 

I used this quick return and was refunded the total amount.  In the email I received telling me of the return being processed, it also stated that if I used the $6.95 return label when sending the product back, I would see the $6.95 charge to my credit card. The exception was if the product was defective, then the whole amount would be refunded without the $6.95 being charged back.  It was the fastest refund I have ever received.  I did send something back and did not use this easy return and it took a month and a half to get the refund. The quick return took three days and I had my refund.

Contributor
Posts: 21
Registered: ‎01-06-2012

Re: Return Credit (separate charge for return label fee)

Thank you for bringing this up. Recently, I noticed this situation and clalled CS to have it explained.  I, in turn, explained to them that I will be aware of the "small" additional charge before I order. Somehow, I missed that on the return label. According to CS this procedure has been in operation for a year.

 

Note: I always ask for a receipt for mailing..on each package                     when I make a return..  There is no charge, and It has been            a help for proof of return twice