Q Talk

[Kaiti126]

Is anyone else having problems getting immediate refunds from QVC?

On Monday I returned a pair of sneakers and on Tuesday I contacted Live Chat to ask for a refund as I always do and was told they can't issue refund as package has not been scanned. (According to UPS tracking info, it was showing as processed and traveling to another state so it was definitely scanned.)  

Yesterday I contacted them again as package showed they recieved it and was told that the "backoffice will issue refund in 3-12 days" and the agent said she couldn't issue a refund and gave no explanation as to why. 

Today I contacted them again and was told that it would take anywhere from 10-30 days or more for refund to be posted and again, no reason given why they couldn't refund immediately. 

It seems every time I speak to someone, I get a different comment than previous ones. 

I also contacted Social Team twice and it's been 3 days and they haven't responded to either email.  I've been a long time customer of QVC and I don't return items that often but the few times that I have, CS would issue an immediate refund. This is the first time that I have gotten the run-around and I don't know why they are not issuing refunds as they have done before and nor are they saying if this is thier new policy now. So I'm wondering if anyone here is having the same issue this week with returns because it seems this new policy started this week.

[bargainsgirl]

HSN has MUCH better return service than QVC...

[SharkE]

or they bad worn.

[Kaiti126]

@SharkeE 

They were not worn! Even if item is worn, the whole point I was making (and asking) is that QVC up to this week (at least in my case) would issue refunds once carrier has scanned package but they are now saying that they can't do so and that warehouse has to recieve and process refund direct which could take a month or two.

I asked if anyone else had the same experience this week because QVC seems to be moving away from issuing immediate refunds. 

[Zoe]

Never had QVC refund me until they received and processed the item, presumably inspecting it to make sure all parts were present and the item was not damaged. That seems fair, imo.

Think about it from the retailer's perspective. What if the item you sent got mixed up with another retailer's return when you were packing them up and what QVC receives isn't something they sell? Or what if there are people with really bad intentions who game the system and try to get refunds like you did before the merchandise arrives, and QVC receives...and empty box? Their stance exists for a reason -- probably some bad apples ruining it for others.

Follow the order via tracking. When it is received at their warehouse, then call and ask if you can please get your refund issued. Easy enough and fair to both sides.

[Kaiti126]

@ Zoe

QVC has had this policy for many years. This is not something new. In fact, read the many forums on returns. 

One of the reasons I shop with QVC is because of their easy and hassle free return policy and quick refunds.

[bellaartiste]

I have been making returns for 30 plus years, and the Q has never given me a refund until the item has been scanned at the warehouse as a return. It can take up to a couple of weeks easy sometimes longer. I usually get a notice and that is that. I have never had a problem with a return ever with the Q.

[KBEANS]

Perhaps it’s slow because there are a couple of other customers attempting regular returns and holiday returns.

[Bhvbum]

25 years I have never had a problem with returns either, if ever there was a busy time of the year it would be right NOW TODAY.  Also I don't know a company that issues refunds until they have received the product and Inspected it.  

[Catch71]

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@Kaiti126 wrote:

@SharkeE 

They were not worn! Even if item is worn, the whole point I was making (and asking) is that QVC up to this week (at least in my case) would issue refunds once carrier has scanned package but they are now saying that they can't do so and that warehouse has to recieve and process refund direct which could take a month or two.

I asked if anyone else had the same experience this week because QVC seems to be moving away from issuing immediate refunds. 

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I have never received a refund as soon as return is scanned.  Even after I look at tracking and they have received it, it still takes days to hear from them and then they say up to 7 days for refund to be processed.