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05-20-2021 07:22 AM
Two HSN orders are on back order. How do I know? They told me at the time I placed the order, I use phone tape system. Both items were actively pitched on air, a set of nightlights and that back of door shoe rack they have been pushing. I elected to keep both orders open and will wait patiently.
05-20-2021 07:31 AM
I bought a Valerie Parr Hill figurine online. When it didn't ship, I contacted CS and was told it was an advance order item, mentioned on air as such. Since I ordered online, and it wasn't listed in the description, I didn't know this. But I, too, kept the order open, and it did arrive at the appointed time. But I am not happy with other orders transferred to advance order without notification. I usually cancel those.
05-20-2021 11:22 AM
Yesterday I received an email from HSN with a survey about my recent experience with their shipping, asking about my overall satisfaction. I had good ratings for HSN, but would not say nearly the same about QVC. There's no end to the crazy stories about getting my orders from QVC, yet I still order . . . .
05-20-2021 02:27 PM
HSN also sends out exchanges right away. They just ask you return the item for exchange within 15 days. I have never been charged for an exchange. Most of the time they ship immediately and even if it shows packaging for a couple of days, I usually get my items within 3 to 4 days.
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