Q Talk

[ccassaday]

Do you all have problems getting credit for your qvc purchases with rakuten. I have contacted them and nothing. I have ones pending clear back from Sept. None were big purchases.

[Goodie2shoes]

I haven't had any problems with Rakutan on QVC or any other online purchase but I did have a problem with TopCashBack  so I closed my account. I wasn't getting the credit on my purchases.

[cactuscromwell]

Yes I never did before but I have pending from October.Some were a decent amount.I have contacted numerous times and the reply is QVC is not confirming the purchase.I have about $50.00 pending .I have decided to use my bank awards instead. I do not htink my money will be honored.

[jlkz]

@ccassaday 

From many posts that I have read here, it seems most folks get the best results from QVCSocialTeam@qvc.com rather than Customer Service.

Hope that helps with the Rakuten rebates for your past purchases !

[Melzie]

I use Rakutan and Tada (formerly Shop at Home).  I watch both of them like a hawk because many of my orders are not confirmed by QVC.  I always look for the confirmation email from the service and I keep track of the reference number assinged by the cash back service.  If it's not moved into an active status in couple of days I contact them with proof of purchase and they make it right.  I have noticed that Rakutan does take longer to show up and pay out but have not had any problems otherwise.

Another thing is that if you do not have the capability to copy/paste or take a snap shot of your order and send it to the service you may have difficulty as they do ask for it.

[ccassaday]

Rakuten keeps giving the same response. Just keeps saying they are pending and could take 100 days. It’s like of useless. Some companies are confirmed right away and others take a really long time.

[madmimi]

Yes...I am annoyed by QVC and Rakuten right now. I made a purchase of $1000 in November during a 10% cash back day. I have contacted Rakuten as it is not showing up yet I recall the window coming up confirming my order was complete. I did all those steps so the cash back would go through.

I am starting to believe QVC is not paying out. I'm ready to report both to the BBB and consumer complaint agencies.

[Dennieee]

Rakuten recently changed things. Now everything is shown as pending for many months to deal with return periods. I saw them explaining this to the people on r/Rakuten on Reddit because people keep complaining on there.

[MommaNJ629]

Yes ibotta and rakuten both are problems. Rakuten qvc stays pending and ibotta frequently reverses my credit