Q Talk

[buyornot]

I think that the Q has caught up with their former service, returns and delivery times in the past few weeks. I'm thinking that it took a lot of hard work.  I'm impressed and I am a long- time and aware customer-still a fan of the Q !

[Kachina624]

Speed is very inconsistent.  If they have a major sales event like the 3 day clearance or a free shipping day, it all goes downhill.  In july, Christmas merchandise seemed to have priority.

[giova]

I haven't noticed any improvement at all.

[kitcat51]

Still waiting for refunds...waiting & waiting.

[Effie54]

I don't think so at all. I have orders going back days ago, that are still being prepared. If I didn't call customer service after I returned an item, to get a refund, it would've been months. I get emails telling me that I got a refund months after I send it back. They're the same. 

[ScarletDove]

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@Effie54 wrote:

I don't think so at all. I have orders going back days ago, that are still being prepared. If I didn't call customer service after I returned an item, to get a refund, it would've been months. I get emails telling me that I got a refund months after I send it back. They're the same. 

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@Effie54   Agree!

[Nataliesgramma]

It seems to go in waves for me...just when I think they have their act together finally....something takes 2 weeks to ship

[cathysyd]

Exactly!!! I just posted something in Customer Care to this effect. Sadly, it has gotten much, much worse over the years.

Just sent back something on July 5; several weeks later (no e-mails and no activity regarding the return in my account), I brought it to the attention of customer service and it was taken care of immediately. A month or so later, I get an e-mail saying my return has been processed. 

[faeriemoon]

Not in my neck of the woods....

[Trinity11]

On what planet is this happening?😳🤣