Reply
Trusted Contributor
Posts: 1,192
Registered: ‎03-10-2010

QVC-service, returns and delivery time have all improved !

I think that the Q has caught up with their former service, returns and delivery times in the past few weeks. I'm thinking that it took a lot of hard work.  I'm impressed and I am a long- time and aware customer-still a fan of the Q !

Honored Contributor
Posts: 57,669
Registered: ‎03-10-2010

Re: QVC-service, returns and delivery time have all improved !

Speed is very inconsistent.  If they have a major sales event like the 3 day clearance or a free shipping day, it all goes downhill.  In july, Christmas merchandise seemed to have priority.

New Mexico☀️Land Of Enchantment
Regular Contributor
Posts: 195
Registered: ‎03-10-2014

Re: QVC-service, returns and delivery time have all improved !

I haven't noticed any improvement at all.

Respected Contributor
Posts: 3,958
Registered: ‎09-15-2016

Re: QVC-service, returns and delivery time have all improved !

Still waiting for refunds...waiting & waiting.

Respected Contributor
Posts: 2,884
Registered: ‎09-08-2010

Re: QVC-service, returns and delivery time have all improved !

I don't think so at all. I have orders going back days ago, that are still being prepared. If I didn't call customer service after I returned an item, to get a refund, it would've been months. I get emails telling me that I got a refund months after I send it back. They're the same. 

Respected Contributor
Posts: 3,727
Registered: ‎07-11-2010

Re: QVC-service, returns and delivery time have all improved !


@Effie54 wrote:

I don't think so at all. I have orders going back days ago, that are still being prepared. If I didn't call customer service after I returned an item, to get a refund, it would've been months. I get emails telling me that I got a refund months after I send it back. They're the same. 


@Effie54   Agree!

Esteemed Contributor
Posts: 7,372
Registered: ‎03-28-2015

Re: QVC-service, returns and delivery time have all improved !

It seems to go in waves for me...just when I think they have their act together finally....something takes 2 weeks to ship

Contributor
Posts: 35
Registered: ‎10-05-2013

Re: QVC-service, returns and delivery time have all improved !

Exactly!!! I just posted something in Customer Care to this effect. Sadly, it has gotten much, much worse over the years.

 

Just sent back something on July 5; several weeks later (no e-mails and no activity regarding the return in my account), I brought it to the attention of customer service and it was taken care of immediately. A month or so later, I get an e-mail saying my return has been processed. 

Honored Contributor
Posts: 17,155
Registered: ‎03-14-2010

Re: QVC-service, returns and delivery time have all improved !

Not in my neck of the woods....

~ It helps if you imagine Auto Correct as a tiny little faerie in your phone who's trying so hard to be helpful, but is in fact quite drunk. ~
Honored Contributor
Posts: 10,795
Registered: ‎11-16-2014

Re: QVC-service, returns and delivery time have all improved !

On what planet is this happening?😳🤣