Q Talk

[Kachina624]

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@fresh kitty wrote:

I called customer service yesterday because it's taking weeks to get delivery. I was told they are redoing and relocating the warehouses but apparently it's not going well. Since HSN and QVC have merged it seems to be a mess. I can only imagine what will happen withe the holidays coming. What really upsets me is my favorite designers are leaving now Barbara Bixby is gone.

@fresh kitty.  QVC will continue to sell Barbara Bixbys jewelry.  The only change is that she won't be appearing to present it

[QVC FANATIC]

I ordered something on 10/26 to wear to my sons rehearsal dinner and it finally just shipped but am still concerned i may not get it in time.  I will NOT be ordering christmas gifts from them this year!  

[BARBIE100]

I most definitely will not be ordering any Christmas gifts from the Q. Too many bad experiences, unfortunately. 

[Gorgf]

I do not understand how warehouses has been an issue with shipping for over a year? How long is it going  to take to resolve It? My delivery times are all over the place and never consistent.  Other on line orders tell you exactly when you will receive merchandise and often earlier.  I just don't get it? CS must be tired of saying blame the warehouse and no one knows a thing more.

[Krimpette]

And add to that, UPS problems.  QVC order 10/24.  Label prepared 10/27.  Received by UPS 10/30.  Got to MD (where I live) on 11/4.  Now it's in Colorado.  It's supposed to be delivered back to MD on Saturday, with delivery to me by USPS on Tuesday, 11/12.  So, it's not always QVC that's the problem.  

I had a similar issue with Amazon yesterday.  I had an item that was said to be delivered by 2:15 PM.  Their tracking map showed that I was next to be delivered.  Next time I checked, package was now miles away, with delivery by 9PM.  Then a notice that there might be a further delay.  (I cancelled the order.)

What's going on with these carriers????????  Crazy!

[jlrbr]

Seems for me the issues started when they switched to USPS for delivery. They can't get get anything right. UPS was always right on the date or before. My packages get delivered to the USPS location less than 1/4 mile away, then suddenly jump to another USPS location more than 50 miles away, then back. It's been this way for awhile. My packages are always late. Not to mention stuffed and smashed into my box.
Bottom line.... Bad service all the way around.

[Teddixat]

@Kachina and Fresh Kitty. She was on just recently

[Teddixat]

So what is the issue. Why are they having these issues. It seems the issues are getting worse not better. This is a lousy time for them to be having shipping issues. I suspect they are going to lose a lot of business. HSN does not have shipping issues so it cannot be the merger

[Nadine O]

Everytime I check on my order,  I get a messge that they are sorry and the last thing they want to do is dissapoint us.  QVC has been having shipping issues for how long now?  Before HSN was a done deal, I do believe.  It's just too bad that I live in a small area and can't get some of the clothing options that QVC offers, but I refuse to order anything more.  Seems to me that a obtaining a new president and higher ups should be in the mix as well as fixing the shipping problem.   

[Kindaglitzy]

I won’t be ordering any Christmas gifts from Q from this point on. Glad I already have the few that I previously purchased and was like pulling teeth to get them delivered. I am wasting too much if my time constantly checking on status, and calling customer service for puppet responses. In addition to shipping issues I still am not receiving emails on anything, contacted CS twice and told it is a “known” problem for some. The best thing they could do for everyone is decide on a shut down date like November 15, stop selling, get all outstanding orders shipped, transfer all of their Human Resources to the warehouse operation for two months and get the situation resolved. Then come back strong on January 15 resuming normal business.