Q Talk

[Magny]

I don't understand why obviously used or damaged items aren't sent to the outlet store, where at least one could see it before buying it.  Are there still Q outlets?

[perfectstain]

UPDATE. 

I just e-mailed the social team. 

They got back to me in just a few minutes. 

QVC is going to give me the AS IS price for the boots. 

I am satisfied with their service and actually impressed how quick they replied

once I e-mailed them. Thanks, Beth. 

As a result, I will continue to buy from QVC, as I have for years.  

Thank you!

[dancing 522queen]

This has happened to me more then once with clothes, arrived stretched out and washed and worn looking. Have returned many worn items for full credit, just annoying to have to go to the P.O. because of this.

[apple1964]

Are you going to keep them O/P? This never happened to me. I would send them back. But, that is just me. 

[wvumountiefan]

There is absolutely no excuse for receiving a used item when you purchased something that is brand new. No excuse! I have ordered "as is" and know exactly what I'm ordering. I've received clothes before that were returns. I guess I'm not surprised.