Q Talk

[rockygems123]

QVC Customer Service reached out to me to give the latest $10 off $50 code of CIJ2024.  

I said I was planning on leaving feedback on the QVC tab as it was suggested yesterday in our forum I think it was @Kachina624?

She was more than willing to hear the complaints which she'll forward to her supervisor and Corporate.  I get it, one insignificant call won't change QVC marketing plans that are in place however she said she has had many complaints about program host behavior and making the show unwatchable. 

QVC has taken away the opportunity to buy because of the goofy antics and less product information at least for me.

She saw the significant decline in my purchases and I don't think this was anything new to her.

[geezerette]

---

@rockygems123 wrote:

QVC Customer Service reached out to me to give the latest $10 off $50 code of CIJ2024.  

I said I was planning on leaving feedback on the QVC tab as it was suggested yesterday in our forum I think it was @Kachina624?

She was more than willing to hear the complaints which she'll forward to her supervisor and Corporate.  I get it, one insignificant call won't change QVC marketing plans that are in place however she said she has had many complaints about program host behavior and making the show unwatchable. 

QVC has taken away the opportunity to buy because of the goofy antics and less product information at least for me.

She saw the significant decline in my purchases and I don't think this was anything new to her.

---

Perhaps they're reaching out to customers whose buying has significantly slowed down, since I got a phone call touting the brochure/coupon the other day too.

The first phone call I've ever gotten from QVC since I've been a customer.

[Tinkrbl44]

---

@rockygems123 wrote:

QVC Customer Service reached out to me to give the latest $10 off $50 code of CIJ2024.  

I said I was planning on leaving feedback on the QVC tab as it was suggested yesterday in our forum I think it was @Kachina624?

She was more than willing to hear the complaints which she'll forward to her supervisor and Corporate.  I get it, one insignificant call won't change QVC marketing plans that are in place however she said she has had many complaints about program host behavior and making the show unwatchable. 

QVC has taken away the opportunity to buy because of the goofy antics and less product information at least for me.

She saw the significant decline in my purchases and I don't think this was anything new to her.

---

@rockygems123 

Not naming any names, but I find it odd that QVC can't rein in the hosts who seem to have lost their way as on-air sales reps.   Why not?

Your conversation makes it sound like they're aware, but don't plan to do anything about it.

[Squirrels Are Trash]

@rockygems123 

Unfortunately it wouldn't be the first time some marketing VP fell in love with the sound of their own voice OR they are using some whackadoodle consulting firm. I hope they are measuring and will iterate on their findings. 

In my world (tech marketing) we test messaging. We are not perfect but we are ready to change when campaigns/ taglines/ ads, etc. don't work.

[Kachina624]

@rockygems123.  Make that two insignificant calls as I made one too.  I got an email confirmation today.

[Mz iMac]

@Tinkrbl44  Since you are not naming names, its possible they have a high sales volumn (making their sales quotas).

[Denise65]

This thread is interesting.  I get many emails from QVC, but they never call me.  I never get coupons, either.  My sales have also dropped off quite a bit due to being able to watch much less.  I try and then am repulsed by the antics (great word!).  I don't want to say too much and get poofed, but last night someone was grilling Dennis Basso about his age, which got very uncomfortable; it was like a 60 Minutes episode. 'How old are you? No, how old are you?'

Click. 

If someone at QVC would ask me, I'd have quite a bit to say.  Maybe that's why they haven't.  I am over 50, so my opinion should be what they are looking for haha.

[We rescue cats]

I was just reading a report that 96% of disappointed customers will not complain and that 91% will simply not return. Those silent customers will not not complain to the company but they WILL tell friends, relatives, co-workers (and I'm sure) forum friends. The average used to be that the disappointed consumer will tell 20+ people, now with Facebook, Instagram and the bulletin boards I'm sure those numbers are much higher! QVC should be paying close attention to FB comments, tweets and the comments on this board. Social tools are the megaphones of today's consumers.
When it comes to listening they should also pay very cose attention to the negative comments left from the Shop & Share Squad. . .they are more telling and more important to the bottom line than the "everything is wonderful" comments.

[annie57]

@Denise65 @She was out of control last night! She asks personal questions flits around the set! It drives me crazy! And yes, I did change the channel. In doing all the no
n that she does, she wastes time describing the item, giving measurements,etc. And another thing, the items are always getting limited, and they aren't. The other night she was on with Berle and said a blouse was gone and it wasn't even being close to selling out. It's still available today in every color and size except one in Xs. I can't watch her and take her seriously about anything.

[Mz iMac]

---

@annie57 wrote:

@Denise65  And another thing, the items are always getting limited, and they aren't. The other night she was on with Berle and said a blouse was gone and it wasn't even being close to selling out. It's still available today in every color and size except one in Xs.

---

@annie57  I have noticed this w/other host & hostesses as well.  I believe the problem is the host & hostesses are looking at a certain monitor in front of them that tells them how available a certain item is.

Also, the producer is giving the item info into they're ear piece. if it's not listed and/or updated on the monitor.

The website is a little slower w/the "out of stock" & "item limited" updates.

You go online & order.  A few days later, you get an email....."out of stock."  The host/hostess was right all along.

I always PHONE IN my orders.  This way, I will know immediately of the changes if different from the website.