Q's return package fees are much BETTER than PO/UPS...

homedecor1 · ‎03-09-2010

For us that think the return fees are expensive using the pre-paid label, here's what I learned today.

I took a chance and ordered a Women in Control TSV. They were too wide in the leg part so I decided to send back. (A smaller size would definitely be too small).

I packaged them in a "standard 8x11"" envelope and addressed to Q return center. Took to PO -- holy crow it was $7.55 WITHOUT insurance to return. Then, I asked why so high -- based on "size" not volume and fees have gone up!

So, from now on I'll stick with the pre-paid label provided since its certainly cheaper.

Plus, no more clothing, shoes for me ordering through Q -- cost me $10.00 to try it on!!!

(Even using the online USPS it was more).

Lipstickdiva · ‎03-10-2010

It really depends. I sent back eyeliners and it only cost me $3.74 to send them back. Using the QVC label would have cost me $6.95. Jewelry is cheaper to send back on your own as well.

Anything else I have found is cheaper to use the Q label. Actually that goes with any of the shopping channels.

If I am returning multiple items to Evine, I always return on my own because with them, if you return multiples together, you are charged a return label fee for EACH item. So I package them together and return on my own. That is cheaper than the return label fee for each item.

I got burned on a pair of boots last year. I decided to return them on my own and it cost me over $13.00 and the return label fee was $8.95.

Equuleus · ‎06-15-2018

It can go either way. Sometimes it pays off to use their label, other times you would be better off paying up front.

Pecky · ‎03-10-2010

@Lipstickdiva wrote:
It really depends. I sent back eyeliners and it only cost me $3.74 to send them back. Using the QVC label would have cost me $6.95. Jewelry is cheaper to send back on your own as well.

Anything else I have found is cheaper to use the Q label. Actually that goes with any of the shopping channels.

If I am returning multiple items to Evine, I always return on my own because with them, if you return multiples together, you are charged a return label fee for EACH item. So I package them together and return on my own. That is cheaper than the return label fee for each item.

I got burned on a pair of boots last year. I decided to return them on my own and it cost me over $13.00 and the return label fee was $8.95.

I have return multiples together to Evine and always have been charged for one return.

Azcowgirl · ‎04-10-2012

The pre paid label was ten dollars to return the Christmas tree I sent back.....I shudder to think what it would have cost to send that huge box back on my own dime ! 😳.

faeriemoon · ‎03-14-2010

I agree that CURRENTLY their return shipping prices aren't bad. But {whisper}, don't tell them or they'll raise the prices..... Shhhhhh...

Jasmine19 · ‎07-16-2012

USPS and UPS prices have skyrocketed for us ordinary mortals. I guess to subsidize the very low shipping costs delivery services offer to Amazon, Walmart, and other large corporations. If they don’t get you coming, they’ll get you going!

KingstonsMom · ‎03-09-2010

If you're willing to wait 3 weeks for a refund, in my experience, which I'm not.

I return on my own dime, it gets to QVC in 3 days usually, I give them 4-5 days after that to process and see a credit, then I call CS with the tracking #, they verify it and issue the refund.

Of course, I don't order large, heavy items either.

You never know how strong you are until being strong is the only choice you have.

homedecor1 · ‎03-09-2010

I wanted to add: If I buy cosmetics I usually am replacing same item OR I've shopped around to make sure even w/shipping it's good price.

I mailed small 6x5 box to my niece today (picture & frame from our visit -- first class it was $7.95.😯 I should have just carried it with me on my trip next month to see her but I wanted her to have it now.

faeriemoon · ‎03-14-2010

@KingstonsMom wrote:
If you're willing to wait 3 weeks for a refund, in my experience, which I'm not.

I return on my own dime, it gets to QVC in 3 days usually, I give them 4-5 days after that to process and see a credit, then I call CS with the tracking #, they verify it and issue the refund.

Of course, I don't order large, heavy items either.

I don't find the problem to be GETTING TO the Q. The problem is the Q limbo where it waits to be checked in, processed, and then refunded. That labyrinth is where things are delayed, misplaced, and/or disappear.