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New Contributor
MiracleSeeker
Posts: 3
Registered: ‎04-30-2016

Product videos stopping at 5 seconds

‎09-14-2022 07:14 PM

Has anyone been able to get the product videos to fully run?  My Ipad is running other videos no problem with you tube etc. Customer service said check my settings but didn't know what settings to check...  I did post about this on the Customer Care forum but no help so far there either.  Any suggestions anyone?

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Beajoan
Posts: 2
Registered: ‎09-14-2022

Re: Product videos stopping at 5 seconds

‎09-14-2022 07:57 PM

It stops for me too 

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RespectLife
Posts: 15,257
Registered: ‎02-27-2012

Re: Product videos stopping at 5 seconds

‎09-15-2022 09:59 AM

Sorry, no suggestions as they are running just fine for me.

 

Edge on desk top

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