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Esteemed Contributor
Posts: 5,995
Registered: ‎05-27-2015

Prices Changed on My Order Today

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I ordered several items during free shipping today and I received a confirmation email. When I went back to change my payment from the Q Card to my credit card, the prices listed on all my purchases had gone up! The total went from about $149.00 to $224.00!  I couldn't cancel and re-order, and couldn't get through to CS for a while. I finally did and CS had to manually cancel and go from item to item to change the prices back to the original order per my email. What a nightmare. She said they were having problems because of volume. Check your orders.

 

Thanks for sticking with me, Customer Service!

Respected Contributor
Posts: 3,402
Registered: ‎12-14-2018

Re: Prices Changed on My Order Today

@PA Mom-mom   Yikes, that's really scary! It's good that you were on top of it and I hope the issue is resolved.

Esteemed Contributor
Posts: 5,995
Registered: ‎05-27-2015

Re: Prices Changed on My Order Today

CS also said the fact that I was using a coupon code might have caused a problem. The code was legit, and I had received it in the mail. 

 

@Spacrazy  The issue is resolved for me, but I just hope it doesn't happen to other people.

Honored Contributor
Posts: 16,242
Registered: ‎03-09-2010

Re: Prices Changed on My Order Today

@PA Mom-mom   Thanks for the warning.  I checked 2 recent orders and found both to be correct, but while I was in order status, I found out the older order was in my mailbox.   I had just emptied my box 5 minutes before I first came here and it was there.  After seeing it had been delivered, I was fearful someone else had received it, but I unknowingly had piked up yesterday's mail.  I saw the mailman working another 50 feet away! 

 QVC was in today's mail.  Yea.  Just Kim's lip crayons, but I was curious so I tried one immediately.  Won't know staying power for a few hours, but the depth of color and ease of application are both good.

Respected Contributor
Posts: 3,402
Registered: ‎12-14-2018

Re: Prices Changed on My Order Today

 


@PA Mom-mom wrote:

CS also said the fact that I was using a coupon code might have caused a problem. The code was legit, and I had received it in the mail. 

 

@Spacrazy  The issue is resolved for me, but I just hope it doesn't happen to other people.


Oh, I'm glad you got it handled and I really appreciate the "heads up". I do not always check on my account like I should but I will from now on.