Q Talk

[Snoopp]

My order came packaged poorly; the fluid leaked and they were just thrown in a box with the packing material on top.  Nothing on the bottom to protect the bottles. 

[ChynnaBlue]

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@Snoopp wrote:

My order came packaged poorly; the fluid leaked and they were just thrown in a box with the packing material on top.  Nothing on the bottom to protect the bottles. 

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If you included the name or number of the product, it would be helpful. Not everything comes from the same warehouse, so if the warehouse that shipped from has a problem, they can address it with more info. You might also want to post this in the Customer Care forum, which is for customer order issues.

[PinkyPetunia]

@Snoopp

Was this an order from QVC?  How do you want the problem solved:  refund or another shipped to you?  Call customer service and they will handle it.

[libbyannE]

 I have had three instances of makeup, night cream and tanner leaking out of the container when I opened it. In each case customer service replaced it immediately. So I can't complain! I'm happy with the service.

[icezeus]

I have had the same problem. I purchased the Nest Discovery Kit set of 5 fragrances several weeks ago. I received my packaged and it smelled strongly of perfume,  the item to me seemed to be well wrapped. I took the bubble tape off and one of the containers was half empty. I contacted QVC, returned the item and they immediately sent out a replacement.

I received the second shipment and same problem. One of the bottles was about half empty. I did not even bother this time. I did not feel like heading to the post office again to return this. These are screw on tops, and I believe the problem to be with the manufacturer instead of QVC.

[Snoopp]

I am just giving people a heads up....I think the leak was around the screw on top and I washed the bottles off and didn't lose enough to require a replacement in this case.  But the packing was really poor and I can see this happening often if they don't change things.