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Honored Contributor
lucymo
Posts: 8,197
Registered: ‎12-13-2010

Re: Penalized for receiving damaged goods

‎01-29-2016 08:26 AM

I have never called CS in advance of returning an item.  I'm always careful to explain the defect and have never been charged to return the defective item.  I'm surprised at the number of people who order from QVC and think they have to pay shipping to return defective or damaged merchandise. 

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