Q Talk

[Nightowlz]

What is Return Shipping on Us and how do I activate it?

Go to Paypal, click on Help & Contact at bottom left of page, type What is return shipping on us and how do I activate it in the search box, go down the page & click on the blue highlighted text Activation Page.

The page will look like the below.

Return Shipping on Us is available to customers who have activated the service and have a qualifying transaction on their PayPal account. This service is free and applies to physical, tangible goods where the return does not violate the seller’s condition of sale.

For more information, check the frequently asked questions section of our Terms and Conditions.

Here’s how to activate the Return Shipping on Us feature.

1. Go to our activation page and click Click here to activate.
2. Log in to your account when prompted.
3. Click Visit the refund request page to get started with Return Shipping on Us.

If you don’t have a PayPal account just click the Sign Up for Free button on the activation page to get started.

How do I request Return Shipping on Us?
To qualify for Return Shipping on Us, please return the purchased item to the seller within the required timeframe and retain your postage receipt and documentation as outlined within the Terms and Conditions.

1. Click Activity and locate the transaction for the item you have returned.
2. Click the transaction and then click Request a refund on return shipping link.
3. Select the category and return reason from the drop-down menu.
4. Select how you've paid for your shipping. If you've paid for it yourself, upload the requested documents.
5. Enter the return shipping cost and currency used.
6. Enter the date of the return using the calendar tool.
7. Indicate that you have read and agreed to the Terms and Conditions.
8. Click Submit.

After submitting the request, you'll receive an email confirming the open request. A second email will confirm the outcome of your request.

Here's how you can view the status of your return shipping refund request:

1. Click View past return shipping requests under “Return shipping refunds.”
2. View the current status of your request.

If you have any questions, click the FAQ link at the bottom of the page. If you did not find an answer to your question, click Contact Us to send an email directly to the Return Shipping Team at TELUS.

[sunshine45]

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@picco wrote:

First, thank you for the tip - I wouldn't have picked up on that without your mention.    I've activated it on my account - also noticed you are limited to 12 free returns a calendar year. Just FYI. That would cover me, so I'm still happy with it. Great feature!

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@picco

it is 12 returns OR $30 in postage.

[VaBelle35]

Thank you @Nightowlz

[Nightowlz]

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@Pecky wrote:

 I did activiate but not sure how it works.  If you need to return something you paid by PP do you go into pp and it request return?

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@Pecky

See my post number 11 above that shows how to Request shipping on us.

[Nightowlz]

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@NJgirl 1205 wrote:

WHere in PayPal is the activate for free return shipping?

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@NJgirl 1205

See my post number 11 which shows how to activate on Paypal.

[Thebig I]

I dont like Amazon at all, thank GOD. I just dont get it, the stuff comes from the weirdest places, you dont know who you are buying from, I just feel out there. I just ordered some pony tail holders, good grief they came from some foreign country and took two weeks. In a word WEIRD. Now Paypal is the bomb, they always side with customers, this is a good thing for buyers here.

[NJgirl 1205]

@Nightowlz thank you. I was able to activate.  So we would do the return through PayPal, right?

@Thebig I As for Amazon, LOVE!   I only buy prime items meaning the fulfillment is by amazon, get everything in 2 days or less, and lastly immediate—hassle free returns.  What’s not to love.

We the entire family on one prime plan.  With free shipping. Free books, steaming videos,, better pricing on almost everything, etc. it is well worth the cost.

[DJs mom]

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@sunshine45 wrote:

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@picco wrote:

First, thank you for the tip - I wouldn't have picked up on that without your mention.    I've activated it on my account - also noticed you are limited to 12 free returns a calendar year. Just FYI. That would cover me, so I'm still happy with it. Great feature!

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@picco

it is 12 returns OR $30 in postage.

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That is 12 refunds per calendar year, $30 PER refund request.

From PayPal's website:

There is a cap per refund request of $30 USD. Only one refund is allowed per PayPal transaction ID, which can be found in Your PayPal account. If You return several items from the same transaction at once, that will be considered a single return and will be subject to the applicable refund cap.

[sunshine45]

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@DJs mom wrote:

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@sunshine45 wrote:

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@picco wrote:

First, thank you for the tip - I wouldn't have picked up on that without your mention.    I've activated it on my account - also noticed you are limited to 12 free returns a calendar year. Just FYI. That would cover me, so I'm still happy with it. Great feature!

---

@picco

it is 12 returns OR $30 in postage.

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That is 12 refunds per calendar year, $30 PER refund request.

From PayPal's website:

There is a cap per refund request of $30 USD. Only one refund is allowed per PayPal transaction ID, which can be found in Your PayPal account. If You return several items from the same transaction at once, that will be considered a single return and will be subject to the applicable refund cap.

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@DJs mom

thanks! i misunderstood that.

yes, 12 refunds per calendar year (jan-dec) and a maxiumum refund of $30 for each.

*make sure to save all of your receipts, including original receipt and return receipt/refund receipt.

https://www.paypal.com/us/webapps/mpp/returns/terms