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Honored Contributor
Posts: 14,201
Registered: ‎10-09-2012

Orders NOT Showing Up in Order Status

Anyone else not having their orders show up in Order Status?  Since yesterday, my orders have taken hours to show up. 

 

 

At first, I thought I did something wrong and ordered it again.  That 2nd one did not show up either.  Finally, the QVC email arrived acknowledging my orders -- both of them!  When they finally arrived in Order Status, I was able to cancel one of the orders.

 

So just be careful and stay on top of your orders.  It's still happening to me this morning -- nothing. 

 

Odds are, you are not forgetting to hit "Submit."  Check your emails.  

Honored Contributor
Posts: 72,871
Registered: ‎03-10-2010

Re: Orders NOT Showing Up in Order Status

@Caaareful Shopper    Just wait an hour or two and they'll show up.  Don't think it didn't "take" and place a duplicate order.  This has been going on for over a week. 

New Mexico☀️Land Of Enchantment
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Trusted Contributor
Posts: 1,299
Registered: ‎03-09-2010

Re: Orders NOT Showing Up in Order Status

[ Edited ]

This happened to me a couple of days ago. Really aggravating. It took several hours for mine to show up on the status page. IT is really having a hard time! Today is the first day in two weeks that I have been able to heart a post or even post here! 

Honored Contributor
Posts: 14,201
Registered: ‎10-09-2012

Re: Orders NOT Showing Up in Order Status

@Kachina624   Yes, you're right.  It did take a couple of hours.  I didn't realize it was happenng widespread like this, and for so long.  Thank you!

Honored Contributor
Posts: 14,201
Registered: ‎10-09-2012

Re: Orders NOT Showing Up in Order Status

[ Edited ]

If you've doubled-ordered by mistake [and it's not showing up], email the QVC Social Team.  They were excellent in tracking my order and cancelling one for me! 

Esteemed Contributor
Posts: 7,208
Registered: ‎03-05-2011

Re: Orders NOT Showing Up in Order Status

@Caaareful Shopper   This has happened to me several times and in the past year.  It happens a lot at midnight.  Not sure if the system gets too busy or what, but now it happens during the day.  THe first time it happened , I ordered it again and when I got up in the morning , I had two orders.  Luckly I was able to cancel it.  

 

I placed a order for a bracelet and it never showed up.  I was afraid to order it again because it was around 200.00.  So I just didn't get it. 

Esteemed Contributor
Posts: 7,208
Registered: ‎03-05-2011

Re: Orders NOT Showing Up in Order Status


@TexasMom1 wrote:

This happened to me a couple of days ago. Really aggravating. It took several hours for mine to show up on the status page. IT is really having a hard time! Today is the first day in two weeks that I have been able to heart a post or even post here! 


@TexasMom1   No one could sign in here.  This is the first time in awhile that I could sign in.  They had to get the IT on it. 

Trusted Contributor
Posts: 1,312
Registered: ‎03-09-2010

Re: Orders NOT Showing Up in Order Status

[ Edited ]

For the very first time, an order did not show up for me immediately two nights ago. But two hours later, it was there. I did get an email about the order before it showed up, so I was relieved.

Esteemed Contributor
Posts: 7,208
Registered: ‎03-05-2011

Re: Orders NOT Showing Up in Order Status


@KailaS wrote:

For the very first time, an order fid not show up for me immediately. Butbtwo hours later, it was there. I did get an email about the order before it showed up, so I was relieved.


@KailaS   That is a good point.  If you get the email you know it went through.  I learned that.  

Honored Contributor
Posts: 21,937
Registered: ‎03-16-2010

Re: Orders NOT Showing Up in Order Status

I always write down my order number immediately when it pops up after the order goes through.  That way if there's a glitch somewhere down the line I have an order number to call customer service with.