Orders NOT Showing Up in Order Status

Caaareful Shopper · ‎10-09-2012

Anyone else not having their orders show up in Order Status? Since yesterday, my orders have taken hours to show up.

At first, I thought I did something wrong and ordered it again. That 2nd one did not show up either. Finally, the QVC email arrived acknowledging my orders -- both of them! When they finally arrived in Order Status, I was able to cancel one of the orders.

So just be careful and stay on top of your orders. It's still happening to me this morning -- nothing.

Odds are, you are not forgetting to hit "Submit." Check your emails.

Kachina624 · ‎03-10-2010

@Caaareful Shopper Just wait an hour or two and they'll show up. Don't think it didn't "take" and place a duplicate order. This has been going on for over a week.

New Mexico☀️Land Of Enchantment

TexasMom1 · ‎03-09-2010

This happened to me a couple of days ago. Really aggravating. It took several hours for mine to show up on the status page. IT is really having a hard time! Today is the first day in two weeks that I have been able to heart a post or even post here!

Caaareful Shopper · ‎10-09-2012

@Kachina624 Yes, you're right. It did take a couple of hours. I didn't realize it was happenng widespread like this, and for so long. Thank you!

Caaareful Shopper · ‎10-09-2012

If you've doubled-ordered by mistake [and it's not showing up], email the QVC Social Team. They were excellent in tracking my order and cancelling one for me!

BalletBabe · ‎03-05-2011

@Caaareful Shopper This has happened to me several times and in the past year. It happens a lot at midnight. Not sure if the system gets too busy or what, but now it happens during the day. THe first time it happened , I ordered it again and when I got up in the morning , I had two orders. Luckly I was able to cancel it.

I placed a order for a bracelet and it never showed up. I was afraid to order it again because it was around 200.00. So I just didn't get it.

BalletBabe · ‎03-05-2011

@TexasMom1 wrote:
This happened to me a couple of days ago. Really aggravating. It took several hours for mine to show up on the status page. IT is really having a hard time! Today is the first day in two weeks that I have been able to heart a post or even post here!

@TexasMom1 No one could sign in here. This is the first time in awhile that I could sign in. They had to get the IT on it.

KailaS · ‎03-09-2010

For the very first time, an order did not show up for me immediately two nights ago. But two hours later, it was there. I did get an email about the order before it showed up, so I was relieved.

BalletBabe · ‎03-05-2011

@KailaS wrote:
For the very first time, an order fid not show up for me immediately. Butbtwo hours later, it was there. I did get an email about the order before it showed up, so I was relieved.

@KailaS That is a good point. If you get the email you know it went through. I learned that.

geezerette · ‎03-16-2010

I always write down my order number immediately when it pops up after the order goes through. That way if there's a glitch somewhere down the line I have an order number to call customer service with.