Q Talk

[Lovely28]

I recently ordered a Toshiba laptop from QVC on 3/30/13. Somehow the online system messed up the address and the laptop was returned to QVC. Prior to that I had spoken with customer service, corrected the address, and was assured that it was sent to corporate to be changed and it would just delay my delivery for a day or two. Today I checked online for the status and had to call customer service to check on it. I was told by the agent that there was no way that they could issue another computer, I needed to reorder the computer and the payment that I had made could not be used as payment for the new order. She told me that her supervisor instructed her that I could not use my customer credit to pay for the new order. I do not see the relevance of this at all and I was disgusted to have to pay for something all over again when I had money sitting with the company that could not be used due to some ridiculous policy!!! This has been a total headache and I don't think that I will be using QVC again. It's sad because I was so happy with service prior to this, but you all should really re-evaluate you customer service policies to make things better and easier on the customer...especially when the fault lies with the company.