Q Talk

[software]

There is a department on DirecTV (and probably other companies) called "customer retention".   If you have been a customer for a long time, they might give you a break.  My DD used to work for DirecTV and she worked in that department.   She almost always gave the "old" customer the same deal as the new customers.

@Venezia

[Venezia]

@software - Thanks.  I usually call them up about every year and, if they don't reduce my costs, I tell them I have no loyalty and am happy to switch providers.  It works for a while but gradually the costs creep back up.

In fact, they're overdue for a call from me now!  Just had too much going on to get to it, but it's on the list.

[NYC Susan]

I was a very loyal QVC customer for many years, and I spent a lot of money.  In all that time I only ever received a birthday card - just once.  So I realized a long time ago that QVC is not all that interested in acknowledging loyalty.

I now do business with companies who value my business.  I don't expect QVC to change the way they've been doing things.  An offer of $5 off to lure in new customers doesn't bother me in the slightest.  $5 is nothing to get upset/excited about, and many businesses have offers for new customers so I don't see it as that big a deal.

[skuggles]

They don't seem to value loyalty. I never got the five dollars when I became a new customer. Stuff like that does make you feel like you were kicked to the curb a little. But really, 5 bucks is just nothing.

[handygal2]

If l weren't already a QVC customer, offering me $5 off my first purchase would hardly be an incentive to join the QVC "family." Lol. It's almost insulting, IMO. $10 or more might get my attention.

[febe1]

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@Kachina624 wrote:

If I could only offer to give a miserly $5, as an incentive, I'd be so embarassed I just wouldn't offer anything.  Do they really think $5, is going to lure new customers? 

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It sure doesn't give one the feeling of generosity. It's pitiful.

I don't have a Qcard b/c they've never offered me anything like they really wanted me as a customer.

I do have an HSN card. They offered me 20% off a $700. treadmill if I opened their card. Oh yeah, I got an HSN card and ever since they treat me like a valued customer they want to keep and treat me like a VIP with always continuing special offers, like l0, l5, 20, 25% off any one purchase. Very often $l0. off any one purchase. All if you use their card.

No retail sends me anything by snail mail w/o offering me something or other to visit them and buy something.

And the Q? Easy Pays, Auto Delivery, and free S&H once in a great while. I guess they just don't value me being a big money-spending customer like others do.

[SunValley]

$5 won't even cover the shipping and handling fee on many items. 

[Another new name Sue]

That $5 offer is pitiful.  And easy pay is nothing to me. I don't want to see an $11 charge for 3 months. Maybe would be ok for large purchases, but I prefer to make those in person not on TV.

[ChillyTulip]

I am truly embarrassed for them when they go on and on about this. 

I mean, really . . . $5??!!!!   Get serious. 

[Q4u]

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@Krimpette wrote:

I don't think it's at all unusual for businesses to have a "come-on" to "lure" in new customers.  Doesn't bother me.

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You're right, it's not new at all and offering an incentive doesn't bother me at all either.  What bothers me is that you can hardly get a large cup of "special" coffee for $5 bucks anymore.  They're making it sound like it's this huge big deal when it's really kind of a Meh .....